JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ROLES & RESPONSIBILITIES
PART 1 — Client Site: Soft Facility Services (3 Mornings/Week)
Deliver Soft FM services at the client’s office in accordance with the Standard Scope of Work (SOW). Responsibilities span the following areas
Office & Space Management
- Manage furniture moves, additions, and changes (MAC) and maintain workspace cleanliness standards
- Administer building access cards
- Produce and update facility signage and manage First Aid Kits, storage areas (general and FM storeroom), and blinds.
- Communicate facility incidents and notable events to Instant and landlord PM/FM teams in a timely manner.
Pantry & Catering Operations
- Manage pantry consumable inventory
- Maintain MSDS documentation and oversee maintenance and cleaning of pantry equipment
- Coordinate catering services and event support
Technical Maintenance & Health/Safety
- Operate and monitor central A/C systems and support fire and emergency response
- Conduct monthly water quality testing and coordinate quarterly Legionella testing
- Manage vendor Permit-to-Work (PTW) and site access procedures and complete daily FM inspection checklists
- Administer soft service vendor contracts (cleaning/Tea Lady, pest control, coffee machine and etc)
- Arrange monthly pest control services including site plan management and inspection report filing
Waste, Recycling & Sustainability
- Manage general and recyclable waste segregation and disposal in compliance with applicable regulations
- Maintain recyclable waste disposal records and prepare periodic reports for client sharing
- Operate document shredder and coordinate shredded paper collection and reporting
- Conduct cleaning quality inspections: daily spot checks, monthly inspections, and biannual audits
Site Reporting, Admin & Plant Management
- Prepare and submit Monthly Operations Reports and maintain all site documentation
- Track snack and consumable consumption and costs
- Maintain the site Emergency Contact List and respond to landlord and building management communications
- Handle international courier dispatches and mailroom deliveries
- Manage miscellaneous consumable procurement (boxes, tape, etc.).
- Maintain indoor plants
PART 2 — JLL HQ: MTS KR Team Administration (Remaining Hours)
When not deployed at the client site, provide administrative and operational support to the MTS KR team
Team Schedule Management: Coordinate and maintain schedules for MTS KR team members — covering site visits, internal meetings, travel, and team availability across the week.
Monthly Meeting Material Preparation: Compile, format, and distribute monthly team meeting materials including agenda creation, PowerPoint presentation preparation, and post-meeting minutes or action item tracking.
Finance Data Tracking: Track and maintain financial data for the MTS KR portfolio — cost tracking, budget variance monitoring, and preparation of financial summary reports for management review.
Invoice Processing: Receive, review, and process vendor invoices in line with JLL accounts payable procedures; track invoice status and escalate discrepancies or missing approvals for timely resolution.
Work Order Management: Log into designated client systems to review and extract Work Order (WO) status; consolidate and share relevant updates with the appropriate team members in a timely and organized manner.
General Team Administration: Provide general administrative support including internal communications drafting, SharePoint and shared drive maintenance, template and documentation updates, onboarding coordination for new team members, and other ad-hoc tasks as directed by the team manager.
CANDIDATE REQUIREMENTS
Qualifications & Experience
- 1–3 years of experience in facilities management, workplace services, hospitality, or administrative operations
- Hands-on experience in soft FM service delivery or office/site operations management is preferred
- Exposure to financial tracking, invoice processing, or procurement administration is an advantage
- Familiarity with FM systems, Work Order platforms, or CMMS tools is a plus
Skills & Competencies
- Strong organizational and time-management skills: able to manage multiple priorities across two distinct work environments
- Customer-centric mindset with a high standard of professional presentation and service delivery
- Clear written and verbal communication skills in both Korean and English
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and comfortable working with various digital systems and platforms
- Detail-oriented with a proactive approach to identifying and resolving operational issues
- Able to work independently with sound judgment and minimal supervision
- Flexible and adaptable — comfortable shifting between client-site service delivery and office-based administration within the same working week
Personal Attributes
- Service-minded and approachable — able to build positive relationships with both clients and internal team members.
- Reliable and punctual: consistent in meeting the fixed schedule requirements of the client site.
- Self-motivated with a strong sense of ownership and accountability.
- Calm under pressure and effective at handling competing priorities.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
