The Quality Manager is responsible for ensuring the quality and regulatory compliance of all PVM products distributed in South Korea, including those manufactured by global factories and local co-packers. The role partners closely with distributors, co-packers, and regional/global Quality teams to maintain high product standards, minimize consumer complaints, and ensure full compliance with Korean food regulations. The role also leads quality assurance activities during new product development (post-concept stages only) to ensure smooth launch readiness and prevent post-launch quality issues.
Quality Compliance & Quality System Management
- Ensure all products comply with Korean food regulations, including standards, specifications, labeling and packaging requirements
- Localize and implement Global/Regional Quality policies within Korea’s quality management system (QMS)
- Conduct regular audits for co-packers and distributors; lead corrective and preventive actions (CAPA) and verify effectiveness
- Monitor quality performance, detect abnormalities, and drive continuous improvement actions
Customer & Consumer Complaint Management
- Lead end-to-end complaint management: intake, investigation, root cause analysis, and conclusion
- Collaborate with distributor QA teams and factory QA teams to execute effective CAPA and prevent recurrence
- Analyze complaint trends to identify systemic issues and drive improvement initiatives.
NPD Quality Assurance (Post-Concept Stages Only)
- Sample Evaluation & Quality Criteria Setting
- Packaging Quality Verification
- Pre-Production / Line Trial Management
- Launch Quality Gate
- First Mass Production On-site Support
- Post-launch Early Monitoring
Distributor Quality Governance (Korea-Specific Responsibility)
- Distributor Quality Standards & Process Ownership
- Distributor Quality Audit & KPI Management
- Complaint Handling Alignment
- Capability Development for Distributor QA Teams
- Governance & Communication
Co-packer Quality Management
- Oversee the quality performance of Korean co-packers, including process controls, hygiene, and packaging standards
- Lead co-packer audits, assess manufacturing suitability, and ensure compliance with company standards
- Collaborate with co-packers and factories to manage production-related quality issues
