E-commerce Operations Executive

Christian Dior Couture -
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Position

The E-commerce Operations Executive will play a key role in the KR eCommerce department and support the Assistant Operations Manager in improving operational efficiency and productivity. You will work closely with the Retail/Boutiques team, Logistics/Supply Chain, Quality Assurance, Client Service Center, Finance, 3PLs, and payment service providers.

Job responsibilities

Manage daily warehouse inbound/outbound operations and ensure efficient order processing through OMS.
Partner closely with the Retail and Boutique Operations teams to support the timely and accurate fulfillment of orders from omni-channel services, such as Longtail, Order from Store, and Pick-up at Store.
Handle day-to-day customer service and repair operations in coordination with the Client Service Center and Quality Assurance team.
Act as the key contact point for customer inquiries related to care and repair services.
Coordinate stock movements and manage defect and claim processes by ensuring consistency between the WMS and ERP systems.
Monitor payment gateway performance and service levels to ensure a smooth customer payment experience.
Assist the Assistant Operations Manager in identifying and implementing process improvements to enhance operational efficiency and productivity.
Prepare regular reports on KPIs, stock availability, sales performance, and customer feedback to identify trends and opportunities for improvement.
Analyze data across various operational areas, including payments, inbound logistics, stock levels, returns, damages, delivery performance, and customer feedback, with the aim of improving operational efficiency and the overall customer experience.

Profile

1–3 years of experience managing 3PL and logistics for retail or eCommerce operations
Good working knowledge of MS Office
Fluent in English and Korean, both written and spoken
Strong attention to detail
Experience in fashion, retail, or luxury brands is an advantage
Bachelor's degree in Logistics, Operations, or a related field
Ability to manage multiple tasks in a fast-paced environment with strong attention to detail
Strong interpersonal and problem-solving skills
Strong analytical skills and the ability to collaborate effectively with partners
Flexible, positive, and adaptable to change

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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CHRISTIAN DIOR MAISON

CHRISTIAN DIOR
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