Job Details
**Client:** Morgan Stanley
**Location:** 22F, 68, Saemunan-ro, Jongno-gu, Seoul, Republic of Korea
**Position:** IT Desktop / Deskside Support Engineer
**Work Mode:** 100% Onsite
**Working Days:** Monday to Friday
**Working Hours:** **6:45 AM – 2:45 PM**
**Start Date:** ASAP
**Duration:** Long Term
**FTE Salary:** **USD 3,300/month with All Inclusive No further benefits provided
**Overtime:** Any work performed beyond the standard **8-hour shift** will be paid separately as overtime.
### Key Responsibilities
* Provide onsite **L1/L2 Desktop and Deskside IT Support**.
* Troubleshoot **hardware, software and network-related issues**.
* Support desktops, laptops, monitors, peripherals and other IT equipment.
* Troubleshoot **Windows OS and Microsoft Office / Microsoft 365** issues.
* Support user account, access and connectivity-related issues.
* Perform hardware/software installation, configuration and replacement.
* Provide basic **LAN, Wi-Fi, VPN and network troubleshooting**.
* Manage incidents and service requests through the applicable **ITSM/ticketing system**.
* Provide professional **end-user and VIP support**.
* Coordinate with remote/L3 technical teams when required.
* Maintain accurate documentation and ticket updates.
* Follow client security, compliance and onsite support procedures.
### Candidate Requirements
* Relevant experience in **Desktop / Deskside / EUC IT Support**.
* Strong technical skills in **hardware, software and network troubleshooting**.
* Excellent **bilingual communication and interpersonal skills**.
* Strong customer service and end-user support experience.
* Ability to work under pressure and handle multiple priorities.
* **ITIL certification is preferred.**
* Good English communication skills.
* Ability to work onsite in Seoul during the **6:45 AM – 2:45 PM** shift.
Job Types: Full-time, Contract
Pay: 4,442,097원 per month
Ability to commute/relocate:
- 서울: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your Nationality and Visa status ?
- What is your Notice period if selected ?
Experience:
- IT Desktop support : 3 years (Required)
Language:
- English and Korean Professional (Required)
Location:
Work Location: In person
