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Date: Jun 25, 2026
Location: Songpa-gu, Seoul, KR
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Company: Teradyne
Global Customer Production Success Manager – Memory
Location: Seoul, South Korea
✈️ Travel: Required (domestic and international)
Organization: Global Customer Services (GCS)
Reports To: VP, GM GCS
About the Role
We are seeking a Global Memory Customer Production Success Manager who will be responsible for customer success and production performance for strategic memory customers globally.
This is a high-impact, customer-facing role focused on enabling customers to achieve optimal production performance, reliability, and value across their manufacturing operations. The role works closely with major memory customers and internal global teams to deliver measurable outcomes and build long-term, collaborative partnerships.
This position supports our strategy of strengthening customer engagement, enhancing service differentiation, and enabling service-led growth.
Key Responsibilities
Customer Success & Relationship Leadership
Act as the primary customer success point of contact for key memory customers in Korea & China
Build effective working relationships with customer stakeholders across engineering, operations, and management levels
Facilitate regular customer reviews focused on production performance, system reliability, and service value
Production Performance Ownership
Collaborate with customers to meet and exceed agreed targets for:
System uptime and availability
Throughput and utilization
Yield and reliability
Monitor production performance and proactively address potential risks
Coordinate escalation management for critical production issues across global teams
Drive Service Value & Adoption
Support customers in realizing full value from Teradyne’s service offerings
Encourage and support adoption of:
Support models and contracts
Hardware upgrades and system enhancements
Applications and service solutions
Develop customer success plans with defined and measurable KPIs
Account Growth & Strategic Expansion
Identify opportunities for:
Service expansion and upgrades
Increased service attachment and value penetration
Partner with Sales and Product teams to support growth of strategic accounts
Contribute to renewals and long-term customer agreements
Cross-Functional Collaboration
Serve as the key interface between:
Global customer teams
Memory Product Division (NPI, product, sustaining, PSG)
Repair operations (including Cebu and regional hubs)
Supply chain and logistics teams
Promote alignment and timely coordination across functions
Voice of Customer (VoC)
Capture customer feedback and translate insights into actionable improvements
Provide input to product and service roadmap discussions
Support continuous improvement initiatives based on customer insights
What Success Looks Like
Trusted and constructive relationships with key Korea & China memory customers
Measurable improvements in production performance and system uptime
Increased awareness and adoption of service offerings
Timely and effective resolution of critical customer issues
Recognition as a collaborative partner by customers and internal stakeholders
Qualifications
Experience
15+ years of experience in the semiconductor industry (memory experience preferred)
Minimum 10+ years of people management experience, including leading teams of 20–30 members in a customer-facing or operations environment
Experience in one or more of the following:
Customer-facing roles (e.g., Customer Success, Account Management, FAE, Service Delivery)
Semiconductor test, production, or operations environments
Experience working with major Korean memory customers in large-scale manufacturing environments
Technical Expertise
Knowledge of:
Semiconductor test systems and production flows
Manufacturing operations, yield, and reliability metrics
Ability to relate technical topics to business and production impact
Skills & Competencies
Effective communication and stakeholder engagement skills
Ability to work with senior customer stakeholders
Proven capability to coordinate cross-functional teams without direct authority
Analytical and data-informed approach to problem-solving
Comfort working within complex, global environments
Language
Fluency in Korean and English (required)
Ability to communicate clearly with local customers and global teams
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Job Segment: Supply Chain Manager, Logistics, Industrial, Supply Chain, Manager, Operations, Manufacturing, Management
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