JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ROLE AND RESPONSIBILITIES
Client/Stakeholder Management
Provide superior customer service to meet on-site client’s expectations
Ensure prompt operation of the switchboard and that all phone queries are directed to the correct client staff/ team.
Maintain and update phone directory and phone systems as required.
Ensure that reception areas, including desk and seating areas are tidy and presentable
Meet and greet clients promptly a
nd contact staff member via phone to advise of guest’s arrival
Book meeting rooms as requested
Process car parking booking requests for permanent and/or casual bookings
Issue access cards, including entering into the system and handling any relevant paperwork
Collect and/or receive local and international courier deliveries, receipting in register and contacting relevant staff
Build and develop effective client / stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities in the client’s premises
Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or (client) business
Ensure any faults or defects are recorded and reported to facilities team to ensure an outstanding client experience is maintained
Procurement & Vendor Management
Assist the facilities team in the management and induction of all contractors on site to ensure they perform to the required standards
Assist in the procurement of vendors and services as required
Finance Management
Ensure all invoices, as relate to the operation of reception and mailroom are appropriately processed and tracked
Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders in the financial system, as required
Health & Safety Management
This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
Site Operations Management
Assist in the implementation of Industry Best Practice operations
Seek ways to constantly reduce costs and improve operational standards
Occupancy planning – assist with updating of seating plans and new joiner seat assignment as required
Maintain premises in neat and good working condition at all times
Assist with reporting and follow up of building management issues
Management of WHS including warden and first aid lists/ supplies
Maintain access control and key register, allocations and supplies, as required
Assist with facilities reporting and administration requirements
Risk Management
Assist in the implementation and management of the property risk management program
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
JOB REQUIREMENTS
Prior experience in reception required
Prior experience in facilities, property management, hospitality or related field preferred
Must present a professional and friendly corporate image to clients
Ability to interact well within a team
Ability to learn new systems quickly
Ability to confidently interact with all levels of the organization from CEO to cleaning contractors
Self-motivated
2-3 Years experience in a corporate environment
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Critical Competencies for Success
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
