The Sr. Strategic Account Specialist is responsible for one or more large key accounts (national optical retail chains) that require team-based collaboration. He/she achieves individual sales targets and executes on sales plans by expanding market presence and building a strong client base. The role has a significant impact on the team's sales results, contributes to team goal setting and planning, and manages assigned key accounts independently — covering planning, promotion, advanced negotiation and risk management — while collaborating with the KAM Team Leader on strategic accounts. The candidate should combine strong customer relationships with solid analytical and documentation skills in Excel, Word and PowerPoint.
The position supports the achievement of the total key account sales target from assigned accounts. Approximately 40% of time is spent with external customers, and 60% on internal work such as analysis, planning, reporting and cross-functional coordination.
- Strategic thinking and account planning capability.
- Promotion development skills — design, cost and evaluate trade promotions.
- Risk management mindset covering inventory, receivables, pricing and contracts.
- Advanced Excel, PowerPoint and Word skills.
- Strong numerical and analytical skills with high accuracy and a self-review discipline.
- Win-win negotiation and influencing skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Excellent verbal and written communication and presentation skills.
- Self-starter with strong ownership and a positive, constructive attitude.
- Build the annual business plan for assigned key accounts and contribute to the development of team goals and planning.
- Forecast and achieve account results: sell-in, sell-through, market share and profitability.
- Develop and execute channel promotions; track store-level execution, sell-out and ROI.
- Lead advanced negotiations and presentations with key accounts on launches, pricing, space and stock; influence internal contacts and external customers regarding policies, practices and procedures, and ensure compliance.
- Manage commercial risks (inventory, receivables, pricing, contracts) and monitor related contracts and invoices.
- Maintain customer profiles and stakeholder networks; conduct periodic business reviews.
- Recommend changes in account strategy and tactics to achieve sales goals; build account development plans and selling stories to gain retailer buy-in.
- Analyze sell-in / sell-out and market data (e.g., GfK); prepare business reports and presentations in Excel, Word and PowerPoint.
- Manage daily account operations independently and collaborate with the KAM Team Leader on strategic key accounts.
- Coordinate with Supply Chain, Finance, Marketing and Customer Service to ensure one consistent company voice toward the retailer.
- Maintain complete knowledge of CV products and services, as well as competitive products.
- Make improvements to sales processes and tools to enhance performance; submit all administrative reports accurately and on time (weekly closing, call, expense and ROI reports).
Travel:
Travels to customer accounts : 3-4 days per month
