- Position: eCommerce Key Account Manager
- Location: Seoul, Korea
- Reporting to: E-Commerce Lead
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.
Find out more about our mission to bring health in your hands at www.opella.com.
The Role:
We are looking for an eCommerce Key Account Manager to join our Korea CHC team and help drive sustainable growth across our strategic online channels. This role is ideal for a commercially driven candidate who combines eCommerce experience with strong customer management, trade execution, and cross-functional collaboration skills, and who has the potential to grow into broader eCommerce leadership over time.
The eCommerce Key Account Manager will manage Korea CHC’s key eCommerce business in partnership with KBN, our distributor partner. The role will cover Coupang as the main strategic channel and marketplace platforms as sub-channels, with responsibility for end-to-end customer and channel development.
In this role, you will develop existing and new customer opportunities through strong market understanding, disciplined execution, and close collaboration with internal and external stakeholders. Key responsibilities include:
- Working with KBN and key customers to develop channel plans and execute them with operational excellence
- Developing the annual business plan for Coupang and marketplace channels in partnership with KBN, ensuring alignment with company objectives
- Managing promotional budgets effectively to maximise channel growth and return on investment
You will work closely with Trade Marketing, Marketing, Sales, Supply, Finance, and other internal stakeholders to ensure seamless execution and delivery of business objectives.
Role Responsibilities:
You will build and manage the business across Coupang and marketplace channels by:
- Managing the overall eCommerce business with KBN as distributor partner, covering Coupang as the main channel and marketplace platforms as sub-channels
- Driving account-level sales growth, promotion execution, assortment management, and operational excellence across Coupang and marketplace channels
- Developing channel-specific plans to strengthen online sales fundamentals, including pricing, availability, visibility, content quality, and promotional effectiveness
- Building joint business plans and strong customer relationships to deliver company objectives across sales fundamentals, sales, budget, market share, and new product development
- Developing and implementing account-specific promotion plans in coordination with customers, KBN, and internal teams
- Enhancing consumer experience and brand presence by strengthening online execution and making timely, commercially sound decisions in a dynamic market environment
- Leading customer negotiations and optimising account budgets to achieve channel financial objectives
- Safeguarding company assets and managing day-to-day business operations, including forecasting, order management, delivery coordination, and performance analysis
- Delivering superior online execution and channel presence across Coupang and marketplace customers
- Continuously developing personal capability and sharing expertise with others to support business results and build organisational capability
About You & Key Criteria:
- Minimum 6 years of experience in Sales, Key Account Management, Retail Marketing, or Trade Marketing within FMCG or Consumer Healthcare. Manager/Senior Manager-level candidates typically bring 7-10 years of relevant experience.
- eCommerce experience is required, with offline KAM and/or Trade Marketing experience preferred
- Experience in Korea-based customer-facing sales, KAM, or Trade Marketing roles is preferred, particularly in fast-paced retail or eCommerce environments requiring strong execution discipline and stakeholder management under tight timelines
- Strong customer business planning capabilities, including JBP, promotion planning, budget management, forecasting, and performance analysis
- Strong communication and stakeholder management skills, with the ability to align internal and external cross-functional teams and deliver against tight timelines
- Demonstrated leadership potential, with the ability to act as a strong successor candidate for broader eCommerce channel management responsibilities over time
- Self-motivated, proactive, positive, and mature team player with strong customer negotiation capability
- Fluent verbal and written communication skills in both Korean and English
- Proficient in Microsoft Office, with strong Excel and PowerPoint skills preferred
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
www.opella.com/en/careers
