JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Client/Stakeholder Management
- Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors
- Greet, register and badge visitors on Rightcrowd system.
- Answer general phone inquiries professionally, responding to questions calls as needed and relay the message to the appropriate employee
- Maintain a neat and organized front desk and lobby areas and ensure desk is stocked with necessary supplies
- Meet and greet clients promptly and contact staff member to advise of guest’s arrival
- For candidate registration, ask them to fill out the Job Candidate Nondisclosure Agreement, then help them to be escorted by their interviewers
- Distribute the parking ticket to the guest leave and log the list
- Issue the access card and arrange the desk for new hire
- Collect and/or receive mail and courier deliveries, receipting in register and informing relevant staff
- Resolve problems associated with all building services including: Janitorial, mailroom support, parking, badging, conference rooms and supplies
- Fulfil any ad-hoc requests promptly and efficiently to support of facilities issues
- Ensure any faults or defects are noted and reported to ensure an outstanding client experience
- Help, guide and provide support to all client and visitors by providing directional support on-site and nearby and order taxis as necessary
- Respond to inquiries from internal and external customers regarding such information as: locations of buildings, local services and local amenity information
Vendor Management
- Register vendor information and contact with vendor as arrange the schedule.
Health & Safety Management
- This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
Site Operations Management
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
- Seek ways to constantly reduce costs and improve operational standards
- Maintain premises in neat and good working condition at all times
- Maintain general supplies ( Office / kitchen / bathroom / first-aid / EPK)
- Organize stocks and track inventory
- Provide and maintain proper trackers for operation and reporting
- Facilitate any audit in the office, if required
- Put up communication/ announcement through email or notice
- Manage cleaning lady of office building
Risk Management
- Support the implementation and monitoring of disaster recovering
- Follow established escalation procedures and incident reporting procedures (CMO)
- Perform mandatory Fire Evacuation Drill rehearsal for employees
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Reports
- To track every tasks which GREF team involves need to raise ticket by TT or RIVER. (Also, clients request to GREF team such equipment rental, temperature adjustment, meeting room configuration change and etc.)
- Attend facilities meeting and provide update promptly
- 자격요건
- Fluent in English 필수
- 리셉션/Concierge 경력 1년 이상 우대
- Experience in front and back office processes is required with strong Administration Skills.
- Strong Customer Service focus
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of occupational safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
- Demonstrated experience with continuous improvement initiatives
- Demonstrated experience with client reporting and preparation of reports
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
