As a Inside Solution Engineer for Keysight EDA products such as ADS and SystemVue, you will provide post-sales technical support to our installed customer base while also supporting pre-sales activities as part of your responsibilities. Your primary duties include responding to customers’ technical inquiries, delivering customer training, and providing technical support during the pre-sales process.
You will be responsible for understanding customers’ technical challenges, recommending appropriate support and solutions to meet their needs, and ensuring customer satisfaction. To achieve technical resolutions to customer inquiries, you will work closely with Product R&D and Sales organizations. Support is delivered through a variety of channels, including web portals, email, telephone, and on-site customer visits.
Technical Support:
Provide technical support to customers using Keysight products.
Customer Education:
Deliver trainings to help customers deepen their knowledge of Keysight EDA tools and enable them to use simulation tools effectively to address design challenges.
Pre-Sales Support:
Provide technical assistance during the pre-sales process, helping customers evaluate and understand the value of Keysight EDA solutions.
Furthermore, to resolve customer issues, we work closely with our Product Development (R&D) and Sales departments to provide the best possible solutions.
Support is provided through the following multiple channels:
- Web portal
- Email
- Telephone
- On-site support
Through these efforts, we aim to accurately meet customer needs and achieve continuous customer success.
