As the Retail Excellence & Operations Specialist, you will support the Retail Operation function in driving operational excellence across the Korea retail network. Working closely with Assistant Operation Manager and cross-functional partners, this role will coordinate key retail operation projects, strengthen store operation processes, and provide hands-on operations support to stores so that teams can deliver consistent, compliant, and efficient client-facing operations.
KEY STAKEHOLDERS
Internal: Retail Operation, Retail Excellence, Store Managers, Store Operations teams, Retail Learning, HR, Finance, IS&T / IT, Supply Chain, Security, Facilities, and relevant Korea retail stores
- Partner closely with Assistant Operation Manager to support operation excellence projects, store operation process optimization, compliance routines, and daily operation support.
- Work with store teams to ensure implementation, follow-up, and feedback collection for operational initiatives and store support topics.
External / Regional: LV North Asia / Central Retail Operation counterparts and operation-related vendors
- Coordinate operation-related vendor communication, PO follow-up, (supplies, packaging, maintenance, cleaning, security guard) and other store support topics as needed.
