Your Key Responsibilities are:
Respond to customer inquiries via phone, email, and chat in Japanese and English.
Assist customers with hotel reservations, itinerary changes, and travel-related concerns.
Provide accurate information on hotel policies, rates, and promotions.
Resolve customer issues promptly and professionally, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions in the system.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Job Type: Full-time
Pay: 3,256,852원 per month
Application Question(s):
- Able to relocate Malaysia?yes/No
- Are you comfortable with rotational shift?
Education:
Language:
Work Location: In person
