For a multinational company, leader in designing, producing and commercializing automation machinery we are searching for a:
Technical Service Manager
Mission:
Reporting to the Area Manager delivers services to customers effectively and on time and guarantees equipment testing and maintenance in accordance with the company's policies.
Main responsibilities:
Working as a team to assist with the troubleshooting of equipment and technical problems;- Developing strong client relationships by driving value added and focused service delivery;
- Managing spare parts delivery;
- Monitoring and maintaining electrical equipment or machinery performance;
- Walking customers through how equipment works including how to use it safely;
- Participating in ongoing training to keep up to date with the latest developments;
- Providing clear customer feedback;
- Participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers;
- Light administrative and marketing tasks for the branch, in coordination with and supported by HQ.
Knowledge and experience:
Bachelor's degree in Engineering or a related technical field;- At least 10 years of experience in a technical sales or applications engineering role within the relevant industry;
- Proven ability to understand technical requirements and translate them into actionable solutions;
- Familiarity with relevant industry standards and regulations;
- Strong technical knowledge in the relevant industry, including a deep understanding of products, systems, and applications;
- Proficiency in written and spoken English;
- Willingness to travel domestically and internationally as required to support customer engagements and attend industry events;
- Strong customer focus and a passion for delivering high-quality service and support.
Main competences:
Ability to work independently;- Decision making and problem-solving skills;
- Goal oriented, results-driven;
- Integrity and professional ethics.
Place of work: Daegu (KOR)
Sector:
Role:
RAL:
Job type: Permanent job
