As the Retail Excellence & Operations Specialist, you will support the Retail Operation function in driving operational excellence across the Korea retail network. Working closely with Assistant Operation Manager and cross-functional partners, this role will coordinate key retail operation projects, strengthen store operation processes, and provide hands-on operations support to stores so that teams can deliver consistent, compliant, and efficient client-facing operations.
KEY STAKEHOLDERS
Internal: Retail Operation, Retail Excellence, Store Managers, Store Operations teams, Retail Learning, HR, Finance, IS&T / IT, Supply Chain, Security, Facilities, and relevant Korea retail stores
- Partner closely with Assistant Operation Manager to support operation excellence projects, store operation process optimization, compliance routines, and daily operation support.
- Work with store teams to ensure implementation, follow-up, and feedback collection for operational initiatives and store support topics.
External / Regional: LV North Asia / Central Retail Operation counterparts and operation-related vendors
- Coordinate operation-related vendor communication, PO follow-up, (supplies, packaging, maintenance, cleaning, security guard) and other store support topics as needed.
Experience: Minimum +3 years of experience in retail operations, store operations, retail support, project coordination, or a relevant function. Luxury retail experience is preferred.
Education: Bachelor’s degree in business administration or a related field.
Skills:
- Strong understanding of retail store operations and ability to translate store needs into practical support actions.
- Solid project coordination skills with the ability to manage trackers, timelines, meeting materials, follow-up items, and stakeholder communication.
- Comfortable supporting operational process improvement, compliance routines, store projects, vendor coordination, and cross-functional initiatives.
- Excellent Microsoft Office skills; experience with Power BI, Qlik, store operation systems, or retail reporting tools is a plus.
- Good written and verbal communication skills in Korean and English.
Personality:
- Hands-on, organized, and detail-oriented with a strong sense of ownership.
- Service-minded and proactive in supporting store teams and resolving operational issues.
- Able to work independently while collaborating closely with Retail Operation and cross-functional partners.
- Flexible, resilient, and comfortable handling multiple priorities in a fast-paced retail environment.
