1. Department Store Key Account & Retailer Coordination
- Act as a key operational contact point for assigned Department Store retailers in close partnership with DS KAM Managers.
- Manage retailer requests, submission timelines, operating calendars, store-related execution requirements, and follow-up actions.
- Coordinate communication among department store retailers, Brand teams, SCM, Finance, Legal, stores, vendors, and other relevant stakeholders.
- Track retailer-specific deadlines, promotion schedules, store-related requests, and issue follow-ups.
- Drive retailer relationship activities and activation opportunities, leveraging relevant retailer initiatives to support account objectives.
2. Promotion Planning & Execution Management
- Manage monthly Department Store promotion execution, including promotion schemes, target SKUs, product images, sales targets, pricing information, and required retailer submission materials.
- Collect and consolidate promotion inputs from Brand teams and ensure accurate and timely submission to department store retailers.
- Communicate confirmed promotion details to stores and relevant internal stakeholders using standardized templates and timelines.
- Track promotion execution readiness and follow up on key issues with Brand teams, retailers, stores, and internal stakeholders.
- Take an active role in Retailer Conference and Corporate Event planning and execution, including concept planning, internal alignment, preparation, on-site support, post-event follow-up, cost settlement, and result sharing.
3. Sales Reporting & Business Support
- Prepare and update Department Store sales reports, including total sales and customer traffic data where applicable.
- Analyze relevant sales performance and account trends to support DS KAM Assistant Manager decision-making.
- Prepare meeting materials and business summaries for internal commercial meetings, retailer discussions, and account reviews.
- Support store visit preparation and follow-up by consolidating key account, store, and execution-related information.
- Highlight key risks, issues, or follow-up needs identified through sales reports, retailer communication, or store-level feedback.
4. DS KAM Process, Documentation & Operational Excellence
- Handle DS KAM-related documentation directly linked to commercial execution, including retailer contracts, MD-related official communications, and store opening/closure-related documents.
- Coordinate retailer contract processes, including review requests, electronic signature follow-up, contract status tracking, and contract history management.
- Maintain trackers, templates, calendars, and process documents to improve visibility and consistency across DS KAM activities.
- Identify recurring operational issues and propose simplification or standardization opportunities.
- Improve ways of working by clarifying timelines, owners, required inputs, and follow-up routines across DS KAM, Brand teams, retailers, stores, and internal stakeholders.
5. Distributor Channel Operations
- Manage distributor order, including order receipt, status tracking, and communication with SCM and relevant stakeholders.
- Confirm saleable SKU status with Brand teams and provide necessary guidance to distributors or relevant stakeholders.
- Handle distributor-related operational follow-ups and issues, coordinating with relevant stakeholders to ensure timely resolution.
