Inspect incoming goods, cargo, and shipments for quality, quantity, damage, labelling, packaging, and compliance with required specifications.
Verify outbound shipments to ensure accuracy, proper condition, correct documentation, and readiness for delivery.
Conduct visual inspections, sampling checks, warehouse process checks, and quality audits.
Identify, document, photograph, and report defects, damage, discrepancies, or non-conformance issues.
Support hold, quarantine, escalation, and release processes for damaged or non-conforming goods.
Coordinate with inbound, outbound, inventory, warehouse, and operations teams to resolve quality issues.
Maintain accurate quality control records, inspection checklists, non-conformance reports, and audit documentation.
Monitor warehouse handling, storage, packing, loading, and unloading procedures to ensure product integrity.
Support root cause analysis for quality incidents and follow up on corrective and preventive actions.
Ensure compliance with company quality standards, customer requirements, SOPs, and warehouse safety procedures.
Assist in implementing quality improvement initiatives, process controls, and SOP updates.
Participate in cycle counts, inventory verification, and stock discrepancy investigations when required.
Communicate quality issues with internal teams, suppliers, logistics providers, and relevant stakeholders.
Escalate repeated quality issues, operational risks, or service-impacting defects to management in a timely manner.
