Company Description
Job Description
Primary Function of the Position
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Primarily support customer order operations by handling purchase orders, quotations, order processing, and delivery coordination in a timely and accurate manner.
- Provide professional support via phone and email to ensure smooth order processing and customer satisfaction throughout the order lifecycle.
- Accurately and timely process orders and requests in SAP ERP and Salesforce databases.
- Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives.
- Understand processes and make recommendations to improve overall team efficiency.
Essential Job Duties
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Process customer purchase orders, quotations, and order-related requests accurately and promptly.
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Manage sales order entries in SAP with an understanding of customer PO requirements, terms, and conditions.
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Coordinate delivery schedules with logistics providers and prepare customer-related shipping documents.
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Support order issue resolution and follow up on pending sales orders or service requests.
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Monitor open sales orders and maintain related tracking files and reports.
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Support invoicing and crediting processes in coordination with Finance.
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Ensure compliance with company policies, regulatory requirements, and financial procedures.
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Effectively follow up on and resolve sales order or service request issues.
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Support cross-functional projects related to order operations, logistics, and process improvements.
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Provide administrative and operational support to the Customer Experience & Services team.
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Participate in process updates, testing, and continuous improvement activities as assigned.
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Perform other order support and administrative duties as required by business needs.
Qualifications
Required Skills and Experience
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Highly customer and service-focused
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Open to candidates with less than 1 year of professional experience; relevant internship or administrative experience is a plus
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Strong communication skills, both verbal and written
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Troubleshooting and problem-solving skills
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Detail-oriented
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Time management abilities
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Interpersonal skills
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Possess a solid telephone skill set and communicate in a professional manner.
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Basic to intermediate proficiency in MS Office applications
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Experience with ERP systems such as SAP is preferred
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English communication skills (verbal and written) preferred
Additional Information
Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.
당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.
본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다.
급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.
Shift: Day
