Job Description
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Engagement Associate
Posting Start Date: 04/08/2026
Job Summary:
This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with the Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of TEC and act as the first-class support function for all our in-house and external Members. As an individual contributor, you will have strong customer service instincts, attention to detail and a tendency to always go the extra mile for our Members.
Responsibilities:
Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity
Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike
Coordinate upkeep of our Centre's facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements
Contribute to the successful achievement of business performance metrics in Seoul
Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements
Requirements:
Bachelor degree is preferred
Good command of written and spoken English and Korean
Minimum of 1 year customer service and admin experience
Background in hotel, hospitality or client centric environments is preferred
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