우리 회사에 대해 4줄 이내로 소개해주세요 International Operations Specialist 채용 인터내셔날에스오에스코리아 (주) 모집부문 및 자격요건 모집부문 담당업무 자격요건 인원 고객지원 [담당업무] - Service Delivery: Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues. Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations. Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance. Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later. Document all matters relating to these requests using the telecommunication and computer systems made available by the organisation. Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary. Reliably escalate cases and requests where required by company protocols. Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner. Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers. Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly. Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment. Ensure that cases are correctly prepared for hand-over to the billing department. Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover. Effectively manage and communicate workload and movements to the line manager. Forward relevant information to assist with the development of the network of service providers. - Other Duties: Establish responsive relationships both within International SOS and externally. Positively promote International SOS. Work harmoniously with colleagues and other Assistance Centres and maintain a safe and comfortable working environment by ensuring that shared workstations are kept clean and tidy at all times. Consistently demonstrate the Company Values; work within and promote all International SOS’ policies and procedures; follow International SOS internal guidelines and standards. Attend training and meetings as and when required. Actively develop own skills, knowledge and an area of personal interest to improve personal performance and add value to the team. Carry out any other reasonable duties as requested by the manager. [자격요건] 경력: 경력무관(신입포함) 학력: 초대졸 이상 직무기술: 고객지원 2 명 근무조건 고용형태: 정규직 급여조건: 회사내규 전형단계 및 제출서류 전형단계: 서류전형 >; English Skill Test >; 면접진행 >; 2차면접진행 >; 최종심사 >; 최종합격 추가 제출서류 국·영문 이력서 (word 파일로 작성하여 한 개의 파일로 제출) 접수방법 접수방법: 인크루트 접수 접수양식: 인크루트 이력서 기타 유의사항 입사지원서 및 제출서류에 허위사실이 있을 경우 채용이 취소될 수 있습니다. 00
고객상담·TM>고객상담·관리>고객지원
