Job Description
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Engagement Manager
Posting Start Date: 26/05/2026
Job Summary:
This role aims to provide a level of quality customer service to all clients & members, unsurpassed in the hospitality industry. You will work closely with your Operations colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs.
Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of TEC and act as the first-class support function for all our in-house and external Members.
As an experienced individual contributor and task leader, you will be asked to both teach others to do the work and to manage the work itself, maintaining your strong customer service instincts, attention to detail and proactive approach to managing our Members.
Responsibilities:
Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity
Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike
Coordinate upkeep of our Centre's facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements
Contribute to the successful achievement of business performance metrics in your city
Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements
Requirements:
Bachelor's degree is preferred
Good command of written and spoken English and local language
Minimum 2 years customer service and admin experience in hotel, retail or client centric environments is preferred
Worked in and understand a truly collaborative environment
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