Job Function: Sales The role:
Excel at building trusted relationships with stakeholders and executives?
Take pride in delivering exceptional customer experiences and measurable business outcomes?
Thrive in a collaborative environment where you can work closely with Sales, Technical, and Customer Success teams?
At SoftwareOne, we help organizations maximize the value of their cloud and software investments through expert advisory, managed services, and customer success programs. We are looking for a Customer Success Manager who is passionate about helping customers achieve their business goals through Microsoft 365 and Azure adoption while delivering exceptional customer experiences.
As a Customer Success Manager, you will act as a trusted advisor to customers throughout their cloud journey, helping them maximize adoption, realize business value, and achieve long-term success. You will work closely with Sales, Technical, Finance, and Service Delivery teams to ensure customers receive an outstanding experience while identifying opportunities to expand and strengthen customer relationships.
Key responsibilities:
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Building and maintaining trusted relationships with customers, stakeholders, and executive sponsors to drive long-term success.
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Driving Microsoft 365 and Azure adoption initiatives that help customers maximize service utilization and achieve business outcomes.
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Managing customer satisfaction, service reviews, adoption plans, and renewal activities to ensure continued value realization.
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Collaborating with Sales, Technical, Finance, and Service Delivery teams to provide a seamless customer experience.
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Proactively identifying service risks, customer challenges, and improvement opportunities while coordinating resolution activities with internal stakeholders.
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Supporting account growth through customer engagement, value discussions, and identification of additional service opportunities.
What we need to see from you:
- Strong customer relationship management skills with the ability to effectively engage and collaborate with diverse stakeholders
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High attention to detail with proven ability to accurately manage customer data, service performance metrics, and action items.
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Excellent organizational and execution skills, with the ability to track multiple priorities and deliver on commitments.
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Preferrable to be fluent in English
Why SoftwareOne?:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
[email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
