강남대로51길, 11에서 최고의 finance officer, permanent 채용공고 20개(지금 채용 중!)

This role is responsible for leading and optimizing customer service operations, including field service engineering, service performance management and customer-centric service execution. This role will oversee service teams, improve operation efficiency, manage key service KPIs, and support the growth of service-related business areas such as field service, spare parts, workshops, service contracts and technical advisory services.

This is where you'll excel

Lead and manage the field service engineer team, ensuring effective resource allocation and operational efficiency.
Develop and implement customer service workforce strategies, including recruitment, development, deployment, and capability building.
Standardize and improve service operation processes to enhance execution quality and consistency.
Support service sales activities by identifying customer needs and business opportunities.
Manage and improve key customer service KPIs, including service cost, engineer utilization, productivity, and operational performance.
Drive profitability through effective management of service, workshop, and spare parts business operations.
Manage and prioritize the service product portfolio based on business needs, customer value, and growth potential.
Develop and execute mid-to-long-term growth strategies for the customer service business.
Analyze customer service operation needs and develop growth plans for areas such as parts, field service, service contracts, and technical advisory services.
Lead customer communication during project execution and service delivery.
Collect and analyze customer feedback to identify service improvement opportunities and new business potential.
Collaborate with executive management and cross-functional stakeholders to make effective operational and business decisions.

These are the skills you'll need

Minimum 3 years of experience managing a plant, facility, or field service organization
Understanding of engineering, mechanical systems or facility service operation.
Experience in service business operation s and P&L management
Proven leadership experience managing field service engineers or technical service teams
Experience in performance management and business operation within a service or technology-based organization.
Proven track record of delivering results with strong ownership, responsibility, and execution capability

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강남대로51길, 11의 finance officer, permanent에 대한 최신 취업소식을 받고 싶습니다.

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