Delta’s On Board Services team is seeking a highly motivated Regional Manager, OBS (APAC) to lead and optimize catering operations across the Asia-Pacific region. This role is critical to ensuring a safe, compliant, and reliable onboard service experience for our customers, while partnering closely with international catering vendors and cross-functional teams.
As a Regional Manager, you will serve as a key operational leader and subject matter expert, driving performance, solving complex challenges, and influencing outcomes across a global, matrixed environment. You will play a pivotal role in maintaining operational integrity, improving service delivery, and supporting Delta’s commitment to excellence across APAC markets.
This position will be based in ICN, will require extensive travel throughout the APAC region and occasional travel to ATL headquarters or other US locations.
Why This Role Matters
This role directly impacts the quality and consistency of Delta’s onboard experience across APAC, ensuring our customers receive the high standard of service they expect. You will help drive operational excellence in one of Delta’s most complex and dynamic regions while contributing to global performance, safety, and customer satisfaction.
What You’ll Do
- Lead and oversee end-to-end catering operations across assigned APAC locations to ensure safe, on-time, and compliant execution
- Lead startup of catering operations for new station openings and vendor transitions in existing stations
- Act as a primary liaison between catering partners, Delta operational teams, and the Operations & Customer Center (OCC)
- Proactively identify and resolve operational challenges and service disruptions, using data and real-time insights
- Drive continuous improvement and root cause analysis related to delays, missing items, and service issues
- Work with business partners and invoice team to resolve invoice related questions and issues
- Support and lead operational response and business continuity efforts during disruptions or high-impact events
- Ensure compliance with global regulatory standards (including food safety, security, and aviation requirements)
- Influence stakeholders across cultures and organizations to deliver consistent, high-quality outcomes
- Communicate effectively with frontline teams, leadership, and global partners to ensure alignment and clarity
Who You Are
- A strategic and analytical thinker with strong operational awareness and extensive operational experience
- A collaborative leader who can influence without authority in a global, matrixed environment
- An effective communicator who can engage across cultures, teams, and leadership levels
- A problem-solver who thrives in a fast-paced, high-impact operational environment
- Passionate about safety, compliance, and delivering a world-class customer experience
