JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Group Account ManagerAccount Management, Korea
Reporting to Head of Account Management
Job Description
[Goals]
To deliver the contractual obligation of the contract with a focus on bringing value to the contract. To achieve the financial and KPIs goals establish in the contracts with the Client. Be accountable for the profit, loss and growth of the assigned portfolio of accounts (this includes regional / global accounts based in Korea).
Focus on bringing holistic approach in Real Estate management that includes the Facilities, upgrading & retrofitting of the properties, assist the client areas to optimise the occupied space and support client to achieve their Corporate/Company goals.
Accountable to work out a strategy for client retention and organic growth. Ensuring JLL framework is complied that includes overall Safety, building maintenance and legislation compliance.
Meet frequently with C-Suite executives and client real estate leaders to highlight results and present solutions to position JLL for growth opportunities.
[Account Management]
Manage on-site teams from Korea HQ. The responsibility is different depending on the regional/local team management structure, contract type, client expectations and service requirements.
Manage on-site teams and facilitate HQ support, including staff issues.
[Communications]
Communicate well internally/externally to achieve our goals
Build a strong relationship with clients, JLL regional and on-site teams
Collaborate with JLL local functions (Legal / Finance / HR / HQ support teams) including HRBP to support on-site teams
[New business & organic growth]
Collaborate with on-site teams and other JLL business lines to expand business opportunities
[Staff Assignment & Career progression]
Coordinate staff assignments at an appropriate timing without any critical vacancy and minimize profit loss for the account
Support the staff assignment process working with GAD, HR and hiring manager
Provide on-site staff (especially Lead Facility Managers) with the opportunity to progress their individual career plans and encourage internal mobility through job posting and career progression / succession planning
[Profitability Initiatives]
Develop initiatives and strategies that lead to cost savings and improve JLL profitability.
Identify ways to improve organic growth in the accounts by taking on more services.
[Cost saving/value Initiatives]
Develop initiative that will reduce client operating cost.
Identify an area where technology can be used to create greater efficiency and improve the way data is to be manage and analysed.
Drive new initiatives/technology to ensure the client is kept updated on the improve the site operation.
[Customer Service / Client Relationships]
Ensure service response time are establish on all accounts. Analyse client service request trends and provide suggestions for improvement.
Ensure feedback from client sessions is documented and actioned to the satisfaction of the end user.
Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.
Lead by example and groom the team in achieving maximum client satisfaction level.
[Reporting]
Ensure the monthly reports and quarterly Business review are completed and submitted as per contractual agreement.
Ensure the formats of each report are agreed and in compliance.
Trends are tracked, analysed and areas of improvement properly addressed.
[Finance Report]
Review monthly financial reports including the preparation of accruals and variance analysis with FMs.
Ensure every account has fully developed financial tracking and invoicing system.
Ensure there is a proper tracker to track client invoice and payment and vendor payment is compiled in accordance to contract.
Accountable for the Account Managers and Site Leads to be trained in budgets management for their accounts.
[Training]
Ensure the team is well trained on all facilities policies, procedures, and systems. Work closely with the JLL senior management to devise new and innovative methods of learning built around skill development, leadership and succession planning
Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team
[Backup strategy]
Establish a backup strategy to create the environment to take a leave and reduce the overtime for on-site teams and to maintain the service quality and the relationship with clients during backup operation
Build a community of those on-site teams to delivery backup support services that are authentic, caring and able to provide timely service.
Experience & Skills
More than 7 years on on-site or team management experience in Facilities management services.
Excellent time management and communication skills in both Korean and English.
Ability to manage multiple projects including event / operational improvements / MAC, independently
MS Office proficiency
Confident, friendly & engaging
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
