Solving complexity. Accelerating results.
At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale.
With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry’s most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.
Solving complexity. Accelerating results.
At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale.
With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry’s most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.
Technical Support Specialist
Date Posted: Jul 21, 2026
Requisition ID: 1863
Location:
Seongnam-si, Gyeonggi-do , KR, 13529
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Brand: Penguin Solutions
Technical Support Specialist
Overview
We are seeking skilled and customer-focused Technical Support Specialists to join our team. In this role, you will provide Tier 1 & 2 technical support to end users of our AI cloud services, ensuring seamless GPUaaS operations. You will troubleshoot and resolve issues related to GPU utilization, AI frameworks, and cloud infrastructure, resolve customer billing inquires, collaborating with internal teams to deliver exceptional customer experiences.
Key Responsibilities
Perform real-time monitoring of GPU infrastructure at AI/HPC data center and participate in a 24/7 shift rotation to ensure continuous incident response.
Provide high-quality technical assistance to customers via email, chat, and video conferencing platforms.
Register tickets for customer requests and incidents; provide initial (Tier 1) response and Hardware troubleshooting & repair, incident reports following established manuals.
Collaborate with Tier 3 and engineering teams to escalate complex technical issues and ensure rapid dissemination of critical information.
Maintain and update technical documentation, runbooks, and troubleshooting guides.
Monitor and report on system performance and identify potential areas for process improvement.
Assist with asset inbound/outbound logistics and RMA (Return Merchandise Authorization) processing.
Qualifications
Ability to work in a shift-based environment (24/7/365).
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Proficiency in Linux, server hardware, and network troubleshooting.
Strong analytical and problem-solving skills with the ability to resolve complex technical issues.
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
A customer-centric mindset with a passion for delivering exceptional service.
Experience using monitoring and observability tools (e.g., Prometheus, Grafana).
Fluent in Korean (verbal and written); Proficient in English for communication (verbal and written).
Preferred Qualifications
Certifications: ITIL Foundation, Network Administrator, or Information Processing Engineer/Technician certifications.
Experience: Prior experience working in a Data Center (IDC) or Network Operations Center (NOC).
Language: Advanced English skills for effective communication with global stakeholders.
Technical Knowledge: Hands-on experience with incident management solutions such as ITSM, NMS
