Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Key Responsibilities
Strategic Account Leadership
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Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout Korea.
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Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
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Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
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Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
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Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
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Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
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Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
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Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
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Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
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Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
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Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
Cross-Functional Leadership
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Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
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Collaborate with Legal, Finance, and Operations to structure complex service agreements.
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Lead internal teams during RFPs, contract renewals, and technical solution development.
Qualifications:
Required
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12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
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Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
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Proven ability to manage complex enterprise customers and close multi-year service agreements.
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Strong business acumen in negotiation, commercial structuring, and value-based selling.
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Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
Preferred
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Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
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Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
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Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
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Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
Core Competencies
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Strategic account planning and executive communication
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Expert-level negotiation and commercial strategy
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Technical credibility across test engineering and service operations
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Relationship building at all levels
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Problem-solving and escalation management
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Resource coordination across cross-functional teams
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Long-cycle and complex-deal sales execution
Success Indicators
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Annual growth of service contract value and penetration rate
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High customer satisfaction and strong renewal performance
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Increased multi-year service agreements and expanded KeysightCare adoption
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Strong alignment with Sales and Delivery teams to improve customer outcomes
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Development of long-term, strategic service roadmaps with top regional accounts
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
