선유로, 11에서 최고의 software engineer, server 채용공고 7개(지금 채용 중!)

Senior Forward Deployed Operations Engineer (KR)
Gauss Labs —서울
- 정규직
Senior Software Engineer
FeverUp —서울
빠른 지원하기
Senior Software Engineer
GE HEALTHCARE —경기도 성남
Senior Software Engineer, Core Experiences - Seongnam, South Korea
Speechify —경기도 성남
8일
Security Service Delivery Field Support Engineer
NTT Ltd —서울
- 정규직
Senior Staff, Back-end Engineer (Gateway Services)
Coupang —서울
빠른 지원하기
Software Integration Engineer, Laboratory Automation
Thermo Fisher Scientific —서울 밤고개로1길
- 정규직
14시간

More jobs to discover

Find similar jobs that you might be interested in.

Senior Forward Deployed Operations Engineer (KR)
Gauss Labs —서울
Our software runs in our customers' own managed environments, and we're seeking a Forward Deployed Operations Engineer to serve as the first responder for…
Senior Software Engineer
FeverUp —서울
You will participate in plannings, groomings and retrospectives of the team, and you will have met the departments of Fever.
빠른 지원하기

Show more similar jobs

선유로, 11의 software engineer, server에 대한 최신 취업소식을 받고 싶습니다.

계정에 로그인하면 SimplyHired의 서비스 이용약관과 쿠키 및 개인정보 취급방침에 동의하는 것입니다.

더 많은 지역의 채용공고 둘러보기

software engineer, server jobs near 선유로, 11

서울 지역 Cloud Engineer 채용공고

경기도 안산 지역 Tooling Engineer 채용공고

용인 죽전2동 지역 Cloud Engineer 채용공고

서울 종로구 지역 Senior Software Engineer 채용공고

서울특별시 지역 Senior Consultant 채용공고

서울특별시 지역 Ai Engineer 채용공고

서울 지역 Data Engineer 채용공고

용인 기흥구 지역 Field Service Engineer 채용공고

경기도 지역 Field Service Engineer 채용공고

경기도 수원 지역 Ai Engineer 채용공고

서울 정동길 지역 Senior Software Engineer 채용공고

서울 지역 Senior Customer Service Representative 채용공고

서울 지역 Frontend Engineer 채용공고

Senior Forward Deployed Operations Engineer (KR)

Gauss Labs
서울

지금 지원하기

채용공고 세부정보

정규직

상세 직무 내용

Gauss Labs is an industrial AI company on a mission to revolutionize manufacturing with AI, starting with the semiconductor sector. Panoptes VM is an AI-based virtual metrology solution deployed in high-volume manufacturing fabs, helping customers improve yield, reduce costs, and accelerate production. Our software runs in our customers' own managed environments, and we're seeking a Forward Deployed Operations Engineer to serve as the first responder for customers and internal teams working with our software in customer-managed environments.

You will manage the Help Desk as your primary day-to-day duty: diagnosing and resolving incoming inquiries from customers, resolving a growing share independently as you build up the diagnostic knowledge base, and for anything requiring other teams, owning the ticket through to resolution. Beyond the Help Desk, you will own scheduled technical communication with the customer: coordinating deployment schedules, sharing deployment progress, and handling resource approval requests on behalf of internal teams. System and platform incident response remains owned by our SRE team, while you own customer-facing communication during incidents; this role does not carry an infrastructure on-call rotation.

If you have built your career as a Field Application Engineer (FAE), Technical Support Engineer (TSE), or Technical Account Manager (TAM) and want to bring that experience into enterprise AI software, this role was designed for you: you will work forward-deployed alongside a leading global semiconductor manufacturer as the technical communication owner for Panoptes VM.

Responsibilities

Own the Help Desk for Panoptes VM: serve as the point of contact for service-desk tickets and end-user and internal-team inquiries about our software running in the customer-managed environment, including API-related requests from the customer's overseas campuses.
Diagnose and resolve incoming inquiries wherever the knowledge base and access allow — investigating logs, metrics, and the customer environment directly rather than routing by default.
Own each service-desk ticket through to resolution: after routing to the responsible team, actively follow up, coordinate across teams, chase blockers, and keep the customer updated until the issue is closed.
Coordinate deployment schedules with the customer's IT organization and share deployment progress across staging and production environments, from start to completion.
Handle resource approval requests toward the customer on behalf of internal development teams.
Execute or coordinate all customer-facing communication under the change management and incident response SOPs, including customer notification and updates during declared critical incidents.
Coordinate customer-environment changes through to completion: handle internal teams' requests and customer-side changes, aligning the request, timing, and impact across the customer and the internal teams who carry out the work.
Escalate to engineering only where code or infrastructure changes are required, with clear, reproducible, well-documented context.
Build and own the support knowledge base: actively capture diagnostic and resolution best practices from SRE and software engineering teams, and document recurring issues as runbooks so they become independently resolvable.
Use observability tooling to investigate and resolve issues.
Work is primarily during Korean business hours, with off-hours availability for customer-facing communication during declared critical incidents and when customer-side maintenance requires it.

Basic Qualifications

10+ years in technical support, support engineering, or customer-facing engineering roles, with hands-on troubleshooting
Ability to diagnose and resolve technical issues independently
Comfortable triaging technical inquiries and routing them across multiple teams, with strong follow-through
Working knowledge of distributed systems (Kubernetes, cloud infrastructure, microservices) — enough to reason about how a request flows across services, understand the environment, read inquiries, and communicate clearly with engineering teams
Familiarity with ticketing / service-desk tools (e.g., Jira) and observability tooling (Grafana, Prometheus, OpenSearch)
Basic scripting / coding ability (Python, Bash)
Strong customer communication skills; native or fluent Korean for customer communication, and working proficiency in English (reading and writing) for internal documentation and technical coordination with engineering teams

Preferred Qualifications

Experience supporting software deployed in customer-managed (on-prem or customer-cloud) environments
Familiarity with escalation and hand-off processes between support and engineering teams
Field support or field service experience for semiconductor fab equipment, or direct exposure to fab operations and tooling
Exposure to manufacturing, semiconductor, or enterprise B2B customer environments

[interview process]

Application review - Phone interview - Virtual onsite interview - Core value interview - CEO interview

지금 지원하기

검색결과 새로고침

선유로, 11 지역 채용공고 software engineer, server건

Senior Forward Deployed Operations Engineer (KR)

Senior Software Engineer

Senior Software Engineer

Senior Software Engineer, Core Experiences - Seongnam, South Korea

Security Service Delivery Field Support Engineer

Senior Staff, Back-end Engineer (Gateway Services)

Software Integration Engineer, Laboratory Automation

More jobs to discover

선유로, 11의 software engineer, server에 대한 최신 취업소식을 받고 싶습니다.

더 많은 지역의 채용공고 둘러보기

Responsibilities

Basic Qualifications

Preferred Qualifications

구직자 도구

기업회원 도구

찾아보기

연결 상태 유지하기