Overview
Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
The ISD Consulting Project Management Manager (CPMM) is responsible for driving delivery excellence across a portfolio of consulting engagements in ASEAN, ensuring consistent governance, predictable financial outcomes, high customer satisfaction, and strong Consulting Project Manager (CPM) capability.
The CPMM leads and develops a team of CPMs and partners closely with Customer Success Access Managers, Architects, Sales, and Delivery Leadership to deliver on ISD delivery commitments and enable ISD expansion and consumption impact through disciplined execution and customer‑centric delivery practices.
In addition, the CPMM also acts as a senior delivery management executive for key customer accounts, directly accountable on the program execution, escalations, stakeholder management and financial Profit and loss of the porgram, leading the project team members, and collaborating with cross-functional units to deliver impactful outcomes to our customers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Key Accountabilities:
1. Portfolio Delivery & Governance
Own end‑to‑end delivery health across a portfolio of ISD consulting projects within ASEAN.
Establish and enforce standard delivery governance, including Project health reporting, Customer and internal Steering Committees, Executive escalations and corrective actions. Proactively identify systemic delivery risks and drive early intervention across projects.
2. Financial & Commercial Accountability
Accountable for portfolio‑level financial performance, including forecast accuracy, cost control, and margin protection.
Partner with CPMs to manage Sub‑contractor and partner costs, Scope, change control, and delivery‑driven financial risks, and ensure clean project closure and financial hygiene. Act as a trusted partner to Finance and Delivery Leadership on delivery‑related financial matters.
3. People Leadership & Capability Development
Directly manage, coach, and develop a team of Consulting Project Managers (CPMs) across ASEAN.
Drive improvements in Delivery discipline and planning quality, Escalation effectiveness, Customer communication and reporting maturity. Build future readiness by strengthening bench depth, succession, and capability uplift across the CPM community.
4. Customer & Stakeholder Leadership
Act as a senior escalation point for complex delivery challenges and at‑risk engagements. Lead customer conversations related to Delivery recovery, Governance reset, Confidence and trust restoration. Partner with Customer Success Account Managers (CSAM) and Architects to ensure delivery remains aligned to customer outcomes and value realization.
5. Expansion & Consumption
Enable consistent account expansion motion & behaviors across the CPM team, ensuring delivery insights translate into business opportunities. Ensure CPMs identify expansion signals through delivery milestones and customer rhythms
Execute disciplined handoffs to CSAMs / Sellers using ISD processes and tools. Reinforce a delivery‑led growth mindset across the ASEAN portfolio.
6. Cross‑Functional Collaboration
Internal: ISD Leadership, CSAMs, Architects, Sales, Finance, Partner Management
External: Customer sponsors and executives, delivery partners, system integrators
Success Measures:
Predictable portfolio delivery outcomes;
Improved financial health and forecast accuracy;
Strong customer satisfaction and delivery confidence;
Increased maturity and consistency of CPM practices;
Tangible Expansion Opportunity contributions enabled through delivery excellence
Qualifications
Required Qualifications (RQs)
- Bachelor's Degree in related field AND 8+ years of experience in customer‑facing consulting delivery, program/project management, or digital transformation, including responsibility for complex, multi‑workstream engagements;
- 2+ years of experience managing multiple projects or a delivery portfolio, with accountability for delivery outcomes beyond a single engagement;
- Demonstrated people leadership experience, including coaching, performance management, and development of project/program managers or equivalent roles;
- Proven ability to operate in a matrixed, cross‑functional environment, partnering effectively with Sales, Engineering, Finance, and Customer Success stakeholders;
Preferred Qualifications (PQs)
- 10+ years of experience in consulting, large‑scale delivery transformation, or enterprise program leadership, preferably across multiple customers or geographies.
- Experience managing delivery financials, including forecasting, cost control, margin protection, and project closure discipline, and partner / subcontractor management across different markets.
- Experience enabling delivery‑led growth outcomes, such as identifying expansion signals, partnering on opportunity handoffs, or supporting pipeline creation through delivery insights.
- Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
