Description
About Alvarez and Marsal:
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
A&M is seeking a dedicated IT Field Services Support Specialist to join our Seoul office. This role is fully onsite and requires the right to work in the Seoul. As part of the core Field Services team, you will be supporting North Asia and International users by providing front-facing contact via walk-up desk, email, telephone, and remote tools for all technology-related problems. This team is integral to ensuring seamless technology operations across our global network, offering significant professional growth and impact within the organization.
There is a significant push towards AI and automation, so candidates with knowledge in this area would be advantageous. For the support desk team in the Seoul office specifically, AV experience—particularly with Cisco video conferencing devices—is a plus, as the team supports multiple meeting rooms.
To be successful in the role the incumbent will have to be confident and be able to communicate clearly and concisely with a wide range of stakeholders. Having the relevant experience with technologies and applications that we currently use (ServiceNow, Intune, O365, Teams etc.), as well as experience in a high volume professional services and/or consultancy environment is a requirement for this role as it supports quicker adaptation.
How you will contribute
Supported Applications:
Support and troubleshooting include supporting MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, Intune, network printer support.
Qualifications
Solid understanding of MS Office 2016-O365 (Outlook, Word, Excel, Power Point, etc.)
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
