Create and track schedules for individual projects and departments
Log costs, scores, and general job information onto spreadsheets
Create project plans for internal and external use
Maintain relationships with vendors: identify, recruit, engage and train vendors for accounts
Identify and set up linguistic teams
Follow-up with vendors, contact Vendor Management team with any requests, vendor calendar management, expansion of vendor selection and creation of potential vendor lists
Manage, create and maintain specific accounts Translation Memory & Glossary
Create and maintain reference material
File preparation: format using .doc, PDF and .xls files; importing images into Word documents, PPT, etc.
Communicate with clients and attend client calls when required
Analyze client feedback/root cause and drive appropriate actions
Assist, support and manage Compliance Report investigations
Actively participate in the implementation of preventive actions
Actively participate in the creation of immediate corrective and preventive actions
Share knowledge and expertise with internal and external stakeholders
Suggest improvements and innovation for existing processes
Solve technical issues in collaboration with the appropriate support team
Identify root causes and communicate findings to the rest of the team
Handle escalations
Identify and anticipate risks (severity, likelihood, early detection)
Communicate potential failure modes to stakeholder
Act to avoid identified failure modes
Support training trainees (e.g. non-linguistic final eye graduation)
Support trainees, Project Assistants and Project Coordinators managing basic jobs
Liaise with internal Machine Translation team for set-up and training
Utilize internal technology effectively
Aid Project Coordinators and other Project Managers in daily tasks as needed
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Excellent verbal and written communication skills in Korean and English
Ability to building relationships with clients and co-workers
Exceptional problem solving/critical thinking skills
Flexibility and adaptability, ability to work with efficiently in a changing business environment
Excellent interpersonal skills to build relationships at all levels of the organization and externally, with vendors
Ability to effectively multitask in order to simultaneously execute multiple projects
Good organization skills. Ability to prioritize and orientation on results
Ability to maintain professionalism and focus under pressure and tight deadlines
Excellent time management skills and the ability to coordinate other’ stakeholders time
Capacity to work independently, take active measures to solve problems and commit to a high level of service
Proven track record of meeting deadlines and delivering results
Minimum Bachelor’s degree or its equivalent or relevant working experience
Typically requires 2 years of related work experience or at least 1 year of experience as Project Coordinator in the company
