JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
OVERALL ROLE
The CSIM Operations Engineer provides local and regional support for Regional Operations
Manager in the day-to-day operation of APAC CSIM team
MAJOR RESPONSIBILITIES
Oversee the daily operations of the comms rooms, including monitoring,
maintenance, and troubleshooting of IT equipment like servers, network equipment,
and other critical infrastructure.
Manage comms room capacity, including tracking and forecasting power, cooling,
rack space, loading, and network port utilization to support current and future
infrastructure needs. Collaborate with IT and facilities teams to optimize layout and
resource allocation.
Collaborate with client IT teams to fulfil IT hardware requests including IT
equipment patching, rack and stack, installation and decommissioning, migration
and refresh. Preparing the change requests, permits and other required
documentations for the requests.
Manage and escort the Vendors. Supervise and organize the works schedule for
vendors and verify their work to meet client standards.
Ensure the physical security and environmental conditions of the comms rooms are
maintained, including temperature, humidity, and power supply.
Manage and document comms room inventory, including hardware, software, and
network components using software like Patch Manager according to the vendors
reports.
Respond to and resolve technical issues and incidents in a timely manner, providing
support to client teams as needed.
Develop and maintain operational procedures and documentation for comms room
activities.
Ensure compliance with client policies, industry standards, and regulatory
requirements related to comms room operations.
Participate in disaster recovery planning and execution to ensure client business
continuity.
Stay updated with the latest industry trends and technologies to continuously
improve comms room operations.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Qualifications & Skills
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a
related field.
Proven hands-on experience in server room or data centre operations, and ability to
perform all IT hardware requests.
In-depth knowledge of cabling standard and cable management in data centre.
Knowledge in using all standard cable testers used in data centers (e.g., Fluke
Networks, VIAVI , or comparable tools) to verify and certify copper and fiber cabling
integrity.
Thorough understanding of building services design and engineering management
Strong sense of technical services continuity, awareness of risks and impact of daily operations.
Strong troubleshooting and incident handling skills and ability to follow technical
procedures accurately.
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
Provide oversight to improve service levels
Ability to support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets.
Strong written, verbal, and interpersonal communication skills with English and local language(s), while Cantonese and Mandarin language skills are advantageous.
Desirable
Microsoft / Linux / UNIX certification and/or administration experience.
Network certification - CCNA, Network+.
Data Center related certification - CDCP/S/E, CDCMP/TP., CompTIA A+, MCSE)
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
People Management and Team Leadership – ‘I am a Team Player’
Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Attention to detail
Strives for compliance while being agile to adapt to business needs and change
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Client Representatives
REPORTING TO
Operations Manager
Indirect report to the APAC Regional Engineering Director
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
