partner solutions architect, aws partner field에서 최고의 채용공고 14개(지금 채용 중!)

Senior Connect Specialist, Professional Services
Amazon Web Services Korea LLC - D54 —서울
- 정규직
Network Deployment Build Lead, Global Network Delivery
Amazon Corporate Services Korea LLC —서울
- 정규직
Senior Cloud Support Engineer III
MicroStrategy Korea —서울
- 정규직
빠른 지원하기
Delivery Consultant, Security, Professional Services
Amazon Web Services Korea LLC —서울
- 정규직
Expert Manager/Lead, Software (AI) Engineering
Bain & Company Inc —서울
- 정규직
Data Center Engineering Operations Technician, ICN - DCEO
Amazon Corporate Services Korea LLC —서울
- 정규직
Expert Manager/Lead, Software (AI) Engineering
Bain & Co. —서울
- 정규직
빠른 지원하기
Data Center Operations Engineer, DCO (Data Center Operations)
Amazon Corporate Services Korea LLC —서울
- 정규직
Data Center Engineering Operations Technician, ICN - DCEO
Amazon Corporate Services Korea LLC - C64 —서울
- 정규직
Principal ProServe Account Executive , Professional Services, Korea
Amazon Web Services Korea LLC —서울
- 정규직
Telecom Operations Engineer, Amazon Connect
AMCS Korea LLC —서울
- 정규직
Data Center Engineering Operations Engineer, ICN - DCEO
Amazon Corporate Services Korea LLC —경기도 고양
- 정규직
DevOps Engineer - (Blockchain, Kubernetes)
Binance —서울
- 정규직
빠른 지원하기
Senior Pre-sales Systems Engineer (Seoul) - Hybrid Cloud Enterprise Storage
Qumulo —서울
- 정규직
빠른 지원하기
1일

Other jobs to consider

Find your next job by exploring related positions.

Partner Solutions Architect
Datadog —서울
Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a…
빠른 지원하기
Solutions Architect - Startup, Korea
Amazon Web Services Korea LLC —서울
Experience migrating or transforming legacy customer solutions to the cloud. 2+ years of IT development or implementation/consulting in the software or Internet…

Show more related jobs

partner solutions architect, aws partner field에 대한 최신 취업소식을 받고 싶습니다.

계정에 로그인하면 SimplyHired의 서비스 이용약관과 쿠키 및 개인정보 취급방침에 동의하는 것입니다.

Senior Connect Specialist, Professional Services

Amazon Web Services Korea LLC - D54 -
서울

지금 지원하기

채용공고 세부정보

정규직

상세 직무 내용

DESCRIPTION

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Connect Specialist to join our team. In this role, you'll work closely with customers to design, implement, and manage Amazon Connect solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their contact center transformation journey, providing specialized expertise in Amazon Connect and related AWS services throughout the project lifecycle.

As a Senior Connect Specialist, you will possess deep understanding of Amazon Connect, contact center operations, and AWS products and services. You will be proficient in architecting complex, scalable, and secure contact center solutions tailored to meet the specific needs of each customer .
Key Responsibilities

Key job responsibilities
Technical Leadership & Solution Design:

Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect
Design and implement complex, scalable, and secure Amazon Connect solutions tailored to customer needs
Architect cloud-native contact center solutions leveraging Amazon Connect, Amazon Lex, and peripheral AWS services including Contact Lens, Transcribe, Comprehend, Translate, SageMaker, Lambda, and DynamoDB
Lead technical and design discussions with IT executives to help enterprises speed their adoption of new contact center technologies and practices

Customer Engagement & Professional Services Delivery:

Define and deliver on-site Professional Services engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings
Deliver custom solution engagements specifically focused on call center organization, processes, tooling and integration
Provide guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud
Act as a trusted advisor to customers on contact center industry trends, emerging technologies, and innovative cloud solutions

Implementation & Integration:

Lead engagements that include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services
Manage integration and adaptation of existing enterprise call centers into Amazon Connect
Set up and configure AWS services in-line with best practices for contact center operations
Coach customers and partner teams to be self-sufficient in managing their Amazon Connect environments

Knowledge Sharing & Innovation:

Create and apply frameworks, methods, best practices and artifacts specific to Amazon Connect implementations
Share knowledge within the organization through mentoring, training, and creating reusable contact center artifacts
Collaborate with AWS product teams to share customer insights and identify Amazon Connect feature gaps
Publish and present contact center solutions in large forums and across various media platforms

BASIC QUALIFICATIONS

10+ years of experience as a technical specialist with customer-facing experience
Hands-on experience with architecting and automated provisioning (IaC), configuration management for infrastructure and applications
Experience with contact center operations, call center management, or customer experience technologies
Knowledge of contact center concepts including IVR, ACD, workforce management, and quality management
Strong understanding of telecommunications protocols and contact center integrations
Bachelor's degree in Computer Science, Engineering, Telecommunications, or related field, or equivalent experience
Strong communication skills with ability to explain technical concepts to both technical and non-technical audiences

PREFERRED QUALIFICATIONS

AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional)
Experience with Amazon Connect, Amazon Lex, and AWS AI/ML services for contact centers
Software development experience with building contact center integrations (Python, JavaScript, Java)
Knowledge of CRM systems integration (Salesforce, ServiceNow, etc.)
Experience with third-party contact center applications (Calabrio, Verint, NICE)
Understanding of contact center compliance requirements (PCI DSS, HIPAA, etc.)
Experience with monitoring and analytics tools for contact center operations
Knowledge of IP networking, VPN's, DNS, load balancing and firewall

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

지금 지원하기

검색결과 새로고침

채용공고 partner solutions architect, aws partner field건

Senior Connect Specialist, Professional Services

Network Deployment Build Lead, Global Network Delivery

Senior Cloud Support Engineer III

Delivery Consultant, Security, Professional Services

Expert Manager/Lead, Software (AI) Engineering

Data Center Engineering Operations Technician, ICN - DCEO

Expert Manager/Lead, Software (AI) Engineering

Data Center Operations Engineer, DCO (Data Center Operations)

Data Center Engineering Operations Technician, ICN - DCEO

Principal ProServe Account Executive , Professional Services, Korea

Telecom Operations Engineer, Amazon Connect

Data Center Engineering Operations Engineer, ICN - DCEO

DevOps Engineer - (Blockchain, Kubernetes)

Senior Pre-sales Systems Engineer (Seoul) - Hybrid Cloud Enterprise Storage

Other jobs to consider

partner solutions architect, aws partner field에 대한 최신 취업소식을 받고 싶습니다.

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

구직자 도구

기업회원 도구

찾아보기

연결 상태 유지하기