Retail Operations
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Lead retail operational management across O&O channels and provide operational support for Partner Retail channels
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Ensure consistent execution of operational standards, policies, and processes
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Drive operational excellence across stores through disciplined execution and follow-up
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Monitor operational compliance including inventory, staffing, store standards, and process execution
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Identify operational gaps and implement improvement actions
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Support operational readiness for promotions, launches, seasonal transitions, and new initiatives
Retail Analytics & Business Performance
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Own weekly and monthly retail performance reporting and analysis
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Monitor key KPIs including sales, traffic, conversion, ATV, UPT, AUR, labor productivity, and store productivity
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Analyze business trends and provide actionable recommendations to channel leaders
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Support store segmentation and productivity improvement initiatives through data-driven insights
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Prepare business review materials and operational updates for leadership meetings
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Track execution progress and follow-up on key business priorities
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Lead PER package development and support retail real estate investment evaluations through productivity analysis, sales forecasting, and operational feasibility assessment
Retail Training & Capability Development
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Lead Retail Training function and oversee field capability development across all retail channels
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Own onboarding and training programs for store managers and retail teams
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Drive selling capability, operational excellence, and consumer experience training
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Identify capability gaps through KPI analysis and field feedback, and implement improvement plans
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Build consistent execution standards and retail excellence culture across stores
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Coach and develop field teams to improve operational discipline and business performance
Cross-Functional Execution
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Act as key operational liaison between HQ and field teams
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Coordinate execution across Retail, Merchandising, MPIM, VM/BX, Marketing, HR, and Finance teams
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Support implementation of promotions, campaigns, seasonal launches, and strategic initiatives
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Ensure clear communication and execution alignment across all retail channels
Retail Process & Governance
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Support development and implementation of retail operational processes and governance
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Drive process simplification and operational efficiency improvements
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Monitor execution consistency and follow-up on key operational priorities
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Support retail systems and operational workflow improvements
Korea, Seoul - Office
Full time
