Overview:
The Customer & Cargo Coordination Analyst is responsible for coordinating cargo bookings and customer requirements to maximize customer satisfaction, optimize vessel utilization, and support profitable trade operations. The role serves as a key link between customers, Sales, Capacity Management, Stowage Planning, and Operations teams to ensure smooth cargo execution and service delivery.
Job Description:
- Coordinate cargo bookings to fulfill customer commitments and optimize vessel capacity utilization.
- Monitor space availability and proactively identify solutions for cargo allocation challenges.
- Act as the primary point of contact for customers regarding booking status, cargo inquiries, and service-related matters.
- Develop and manage cargo allocation plans in alignment with capacity management requirements.
- Collaborate closely with Sales, Capacity Management, Stowage Planning, Port & Cargo Operations, and Terminal Operators.
- Support customer forecasting, volume monitoring, and cargo delivery performance.
- Maintain accurate booking, cargo, and charging information in company systems.
- Compile final booking and load lists and coordinate with Terminal and Operations teams.
- Monitor customer KPIs and support continuous improvement initiatives.
- Assist in resolving operational issues, customer escalations, and service recovery activities.
- Support trade profitability through effective cargo coordination and planning.
- Ensure system solutions, EDI interfaces, and internal processes function as intended and support implementation of new solutions.
- Support customers and operational requirements in line with the Japanese business calendar, including occasional work on Korean national holidays when required.
Job Requirements:
- Minimum 3 years of experience in shipping, logistics, customer service, transportation planning, or related industries.
- Fluent Japanese language proficiency and business-level English communication skills.
- Strong understanding of ocean transportation, vessel operations, and logistics processes.
- Understanding of the automotive and/or heavy equipment industry is preferred.
- Strong communication, stakeholder management, and internal coordination skills.
- Ability to balance customer requirements with trade efficiency and operational constraints.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong attention to detail and accuracy.
- Proactive, self-motivated, and adaptable to changing business conditions.
- Good computer literacy and proficiency in operational systems.
WHEN YOU JOIN US
At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.
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Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
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Secure your financial future with an industry-leading company-matching 401(k) plan
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Company paid life insurance, short-term and long-term disability
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Explore career development with access to on-the-job training
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Access to exclusive discounts on attractions, automotive, travel and more!
WORKING CONDITIONS
Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.
ABOUT US
Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
Apply today, and let’s keep the world and your career, moving together.
Pay Type : Salary
