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Job Category
Customer Success
Job Details
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The Tableau Success Architect provides strategic technical guidance to our most important Tableau customers, helping them maximize value from their Tableau and Salesforce investments. This role combines deep Tableau/BI expertise with strong communication skills to translate customer business needs into effective technical solutions and architecture recommendations.
- Serve as a trusted technical advisor for strategic customers, providing architectural guidance and best practice recommendations for Tableau deployments.
- Analyze customer requirements and business objectives, and translate them into clear, actionable technical recommendations and solution designs.
- Conduct architecture reviews and provide optimization recommendations across data sources, dashboards, governance, and performance.
- Support post-sales activities, resolving complex software issues, and ensuring smooth product configuration and optimization.
- Work closely with cross-functional teams (Sales, SE, Technical Support, Product) to deliver consistent and valuable customer experiences.
- Build and present customized solutions and live product demonstrations to showcase how Salesforce and Tableau can accelerate business strategies. (Nice-to-have)
- Manage multiple concurrent customer engagements, coordinating timelines, stakeholders, and deliverables.
- B.S. in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
- 10+ years of experience in Technical Account Management, Solution Engineering, Technical Support, or a related field.
- Strong ability to analyze and structure customer requirements into clear technical recommendations and solution designs.
- Solid knowledge of relational databases, enterprise BI, and web technologies.
- Experience troubleshooting mission-critical software applications.
- Excellent written and verbal communication skills in both English and Korean.
- Project Management experience — able to plan, coordinate, and drive multi-stakeholder engagements to completion.
- Salesforce and/or Tableau certifications.
- Proficiency in business intelligence tools like Tableau and/or building analytics data pipelines.
Familiarity with Python/R, web development, and AI/statistical analysis.
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Tableau Success Architect는 Salesforce의 주요 전략 고객들을 대상으로 전략적인 기술 자문을 제공하며, 고객이 Tableau 및 Salesforce 투자로부터 최대한의 가치를 얻을 수 있도록 지원하는 역할입니다. 이 역할은 깊이 있는 Tableau/BI 전문성과 뛰어난 커뮤니케이션 능력을 결합하여, 고객의 비즈니스 요구사항을 효과적인 기술 솔루션과 아키텍처 권고안으로 전환합니다.
- 전략 고객을 위한 신뢰받는 기술 자문 역할을 수행하며, Tableau 도입에 대한 아키텍처 가이드와 모범 사례를 제공합니다.
- 고객의 요구사항과 비즈니스 목표를 분석하고, 이를 명확하고 실행 가능한 기술적 권고안 및 솔루션 설계로 정리합니다.
- 데이터 소스, 대시보드, 거버넌스, 성능 전반에 대한 아키텍처 리뷰 및 최적화 권고를 수행합니다.
- 판매 후 활동을 지원하고 복잡한 소프트웨어 문제를 해결하며, 원활한 제품 구성 및 최적화를 보장합니다.
- 영업, SE, 기술지원, 제품팀 등 여러 부서와 긴밀히 협력하여 일관되고 가치 있는 고객 경험을 제공합니다.
- 맞춤형 솔루션과 라이브 제품 데모를 구축 및 발표하여 Salesforce와 Tableau가 비즈니스 전략을 신속하게 추진하는 방법을 보여줍니다. (Nice-to-have)
- 여러 고객 인게이지먼트를 동시에 관리하며, 일정, 이해관계자, 결과물을 조율합니다.
- 컴퓨터 과학, 소프트웨어 공학, MIS 학사 또는 이와 동등한 관련 경력.
- TAM(Technical Account Management), 솔루션 엔지니어링, 기술 지원 또는 관련 분야에서 10년 이상의 경력.
- 고객 요구사항을 분석하고 이를 명확한 기술적 권고안과 솔루션 설계로 정리할 수 있는 강력한 능력.
- 관계형 데이터베이스, 엔터프라이즈 BI, 웹 기술에 대한 탄탄한 지식.
- 미션 크리티컬 소프트웨어 애플리케이션 문제 해결 경험.
- 영어와 한국어 모두에서 뛰어난 서면 및 구두 커뮤니케이션 능력.
- PM(프로젝트 관리) 경력 — 다수의 이해관계자가 관여하는 인게이지먼트를 계획, 조율, 완수할 수 있는 능력.
- Salesforce 및/또는 Tableau 자격증.
- Tableau와 같은 비즈니스 인텔리전스 도구 활용 능력 및 분석 데이터 파이프라인 구축 경험.
- Python/R, 웹 개발, AI/통계 분석 경험.
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