Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Our mission is to ensure the stability, security, and continuous evolution of BCG’s internal IT infrastructure while leveraging cloud and AI-enabled technologies to enhance the digital workplace experience.
As an IT Specialist, you will play a key role in maintaining reliable internal IT operations while contributing to modernization initiatives. This role combines hands-on infrastructure support with a strong service mindset and a forward-looking technology perspective.
Key responsibilities:
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Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.)
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Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events.
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Manage the lifecycle of laptops, mobile devices, and endpoint equipment
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Support and operate Microsoft 365, Azure AD, Intune, and related cloud services
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Provide first-line support and troubleshooting for LAN, Wi-Fi, and Mobile networking issues
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Maintain and improve meeting room AV and video conferencing systems
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Manage incidents and service requests through tools such as ServiceNow, IT Service Management tool and analysing ticket data to proactively identify improvement opportunities.
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Analyze recurring issues and implement standardization or automation where appropriate
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Collaborate with regional and global IT teams on infrastructure and security initiatives
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Contribute to infrastructure improvements with a cloud-first mindset
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Leverage scripting, automation, or AI tools to enhance operational efficiency
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Promote AI literacy across the local user community by sharing best practices, running informal demos, and helping colleagues adopt approved AI tools safely and effectively
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Identify opportunities to embed AI into IT workflows (incident summarization, automated responses, self-service support) and partner with regional/global teams to pilot and scale them
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Stay current with the evolving AI landscape and bring forward ideas that improve service quality, response time, or end-user experience
What You'll Bring
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Essential
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Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
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Strong troubleshooting skills across Windows and/or macOS environments
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Foundational knowledge of LAN and TCP/IP networking
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Working knowledge of Microsoft 365 environments
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Exposure to endpoint management tools (Intune, SCCM, or similar)
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Experience working with ticketing systems for incident management
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Proactive mindset with strong ownership and growth orientation
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Experience in working with teams
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AI-first mindset: instinctively asks "can AI help here?" before defaulting to manual processes
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Desirable
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Basic knowledge of Azure or cloud infrastructure concepts
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Understanding of identity management and security fundamentals
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Scripting or automation experience (PowerShell or similar)
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Exposure to AI tools used for operational efficiency
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ITIL Foundation certification (or willingness to obtain)
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Experience participating in small infrastructure or workplace projects
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Hands-on experience using mainstream AI assistants in a professional context
Additional info
YOU’RE GOOD AT
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Key strengths and attributes needed to succeed in the role:
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Demonstrating a strong service-oriented mindset toward internal users
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Balancing infrastructure stability with user experience
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Troubleshooting methodically under pressure
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Communicating technical concepts clearly to non-technical stakeholders
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Taking initiative and continuously learning new technologies
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Working collaboratively in a team-oriented environment
Treating AI as a daily working partner, not a novelty. And continuously refining workflows to get better outcomes.
Exercising sound judgment, especially around data sensitivity and security
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Maintaining professionalism, discretion, and attention to detail
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Excellent oral and written English, clear communication and ability to communicate with technical and non-technical business users.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
