Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
At Thermo Fisher Scientific, the role of Field Applications Scientist (FAS) is an exciting and extremely important position that combines customer-facing activities with various internal collaborations. This role requires you to apply your scientific and commercial knowledge to support customers using Olink products and services. This is a regional role based in South Korea, serving customers in South Korea and South East Asia (SEA) countries. This is achieved by direct and indirect channels through distributors, and drawing experience and knowledge from the rest of the APJ Support organization.
We believe that a successful FAS at Thermo Fisher Scientific enjoys working in a dynamic environment with strong customer focus. You should enjoy facing new challenges and solving complex problems, both independently and as a team. Working closely with Sales teams and cross-functional partners, you'll help customers achieve significant discoveries while building long-term relationships that drive business success. As a person, you are scientifically driven, have a positive attitude, and have excellent communication skills. This role offers extensive opportunities for professional growth and development within an organization committed to enabling customers to make the world healthier, cleaner, and safer. If you appreciate working in an energetic and enthusiastic team and would like to contribute to a new era of next-generation Proteomics, this position is a perfect fit for you.
MAIN DUTIES AND ACCOUNTABILITIES
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Provide advanced application support to customers, distributors and Business Development Managers (BDMs) in pre-sales and post-sales settings.
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Conduct follow-up meetings, telephone conferences, e-mail, customer visits, distributor visits and conferences. This includes scientific support for BDMs, troubleshooting issues related to user technical skill, instrument operation, and data analysis to ensure highest customer satisfaction.
- Advise and support core labs in laboratory setup.
- Actively collaborate with different departments within Proteomic Sciences Division (PSX) and ThermoFisher to find the best solution to queries and issues.
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Communicate courteously with customers and keep accurate records of discussions and/or correspondence with customers using corporate Customer Relationship Management (CRM) tool.
- Ensure that customers and distributors receive the best possible support and service via e.g., meetings, telephone conferences, e-mail, and visits.
- Make suggestions for improvements of products and internal processes based on customer feedback.
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Conduct training of core labs, external customers and distributors.
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Manage relationships with distributors, and maintain clear channels of communication and foster collaboration
REQUIREMENTS:
1. Education
2. Experience
Demonstrated expertise in field application support, customer training, technical troubleshooting, and distributor management
Demonstrated experience in corporate processes
Proven experience in working independently across different disciplines in an efficient and structured fashion
3. Knowledge, Skills, Abilities
Excellent knowledge in Proteomics and biomarker discovery
Previous experience with Olink technology, Fluidigm, liquid handlers, DNA sequencer, is a plus
Strong analytical and problem-solving skills
Strong presentation and communication skills for delivering technical content to diverse audiences
Strong interest in hands-on work with laboratory instruments such as liquid handlers, systems for automatization of workflow and PCR instruments etc.
Excellent interpersonal skills and emotional intelligence for understanding customer needs
Excellent written and verbal communication skills in Korean and English. Any additional language is a plus
Understanding of relevant industry standards, regulations, and best practices
Ability to manage multiple priorities in a dynamic environment
Familiarity with CRM tool
Ability to travel ~25% within your support regions, and potentially internationally as needed
