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Service Engineer

Super Micro Computer -
서울

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상세 직무 내용

Service Engineer

Date: Jun 4, 2026

Location: Seoul, Seoul, KR

Company: Super Micro Computer

Job Req ID: 28499

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment

Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times

Ensure escalation situations are managed and corrected efficiently and professionally

Provide 2nd line support to resellers and distributors in all aspects of customer support

Develop deep understanding of in-house product knowledge

Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools

Enhance global portal service data base of information to align with our corrective action systems

Provide and contribute information such as fault triage and training materials

Run tests and simulations at our facility to assist with problem solving

Travel to the field to train and or resolve customer issues

Train new service engineers

Attend and complete all required training and certification exams

Learn to be proficient in service and repair of all systems (current, new, and updates)

Work under Technical Account Manager's direction and take ownership of customer base

Able to work self-sufficient in the field, make good business judgments and decisions in relationship to efficiency and effectiveness while meeting daily service expectations

Qualifications:

Bachelor or Master's degree in Electrical Engineering with 4 years of experience field engineering servicing complex X86 systems and parts preferred

Will consider Associate's Degree in electrical technology, electronics or equivalent military experience

Strong background and experience with x86-based server architecture

Work experience in large enterprise or certification in Windows and Linux environment is a plus

Must have an excellent communications skills in both speaking and writing

Travel to customer's site to perform field service is required

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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cloud solution architecture에 대한 최신 취업소식을 받고 싶습니다.

Service Engineer

Job Req ID: 28499

About Supermicro:

Job Summary:

Essential Duties and Responsibilities:

Qualifications:

Salary Range

EEO Statement

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