Location:
Seoul, KR
ID: 12516
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Job Mission:
Planning, organizing and executing CRM & Client Engagement activities such as Event, VIC Management, Loyalty Programs, Data Management and Reporting to build & strengthen Valentino’s brand to client.
MAIN DUTIES AND RESPONSIBILITIES:
Clienteling Strategy and Marketing Activities:
Monitor and support the improvement of the store teams’ performance in terms of productivity, process adherence, client satisfaction, clienteling execution.
Support local level of CRM & Client Engagement Activities for both DOS & Outlet channel:
CRM KPI Monitoring
Direct Marketing activities
Client Engagement events
Co-marketing activities
Loyalty, Thank you, Replenishment, Churn Prevention programs execution
Proper usage and adoption of in-store CRM tools
Coordinate and execute client treatments, communication initiatives and strategic engagement activities
Organize and execute VIC programs and client events, including proposal preparation, RSVP management, agency coordination and event operations
Monitor campaign performance and provide analysis and recommendations for optimization
Support store-level promotional activities and client recruitment initiatives
Perform ad-hoc duties and projects assigned by stakeholders.
Customer Database Management / Analytics and reporting:
Manage CRM master data and business reporting processes to support clienteling strategies and initiatives, including:
Data Collection Process and the DB Management
Privacy policy compliance
CRM systems and tools management
Analyze client and campaign performance data to identify opportunities for conversion, retention and reactivation.
Work closely with store and retail teams to continuously improve customer data accuracy and quality.
Monitor, update and communicate with stores and HQ regarding Calling Campaigns, Diamond in the Rough Contest and other CRM initiatives.
Support the CRM Manager in preparing weekly, monthly and quarterly CRM reports.
Stay up to date on HQ CRM initiatives, market trends and competitor activities.
Promotion:
Coordinated monthly direct mail to department stores in cooperation with retail department & outlet stores
Assist ad-hoc promotion activity per store.
Miscellaneous:
Management of CRM materials and tools (Order & tracking)
Internal response of inquiries related client
Management of Pre-order tool guideline to communicate among store, MD, HQ CRM
POSITION REQUIREMENTS:
Knowledge, Skill & Personnel Quality:
Data analytics skills
Proficient with Excel, SAP, any other analysis tool
Loyalty program experience a plus
Excellent communication and interpersonal skill with organized mind set
Fluent English skill both written and spoken
Project management experience
Self-motivated, enthusiastic
Qualification:
BA degree or above
Minimum 5 years of experience in clientele and marketing experience
Experienced in luxury or cosmetic industry
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Employment Type: Permanent
Working Time: Full-time
