Networking Support Engineer
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition (Networking Support – Intermediate)
This job family focuses on providing technical support and operational expertise for enterprise networking products and solutions within HPE’s networking portfolio.
The role involves diagnosing, troubleshooting, configuring, and supporting network infrastructure in customer environments.
It requires solid hands-on knowledge of networking technologies, protocols, and tools, with the ability to resolve moderately complex technical issues and collaborate effectively with internal teams.
Management Level Definition
Contributions include applying established networking knowledge and support expertise to resolve common and moderately complex customer issues.
The engineer works independently on assigned cases, exercises sound technical judgment, and escalates issues appropriately when required.
The role may also include providing technical guidance to peers and contributing to knowledge sharing, best practices, and continuous process improvement.
Responsibilities
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Provide technical support for enterprise networking products and solutions, including switching, routing, wireless, and related network services.
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Diagnose and troubleshoot moderately complex network issues, such as configuration errors, interoperability challenges, performance degradation, and stability problems.
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Analyze system logs, packet captures, and CLI outputs to identify root causes and recommend effective corrective actions.
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Reproduce customer-reported issues in lab or test environments to validate findings and solutions when necessary.
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Collaborate with internal teams, including engineering, TAC, escalation, and account teams, to drive timely issue resolution.
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Communicate clearly and professionally with customers regarding issue status, action plans, and technical explanations.
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Develop, update, and maintain technical documentation, troubleshooting guides, and knowledge base articles.
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Support investigations related to new product features, firmware/software updates, and known issues.
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Provide guidance and informal mentoring to junior support engineers as appropriate.
Education and Experience Required
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Bachelor’s degree (field of study not restricted) or equivalent practical experience
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Typically 6–8 years of experience in networking support, network operations, or enterprise network environments.
Knowledge and Skills
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Solid understanding of networking fundamentals and protocols, such as TCP/IP, VLAN, STP, OSPF, BGP, MPLS, and VXLAN‑EVPN.
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Hands-on experience with enterprise networking devices, including switches, routers, and wireless controllers/access points.
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Proven ability to troubleshoot using logs, CLI outputs, packet captures, and network monitoring tools.
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Familiarity with network operating systems and software/firmware lifecycle management.
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Strong analytical and problem-solving skills with a structured, methodical troubleshooting approach.
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Effective written and verbal communication skills in English and the local language, with the ability to clearly explain technical issues to customers and internal stakeholders.
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Ability to develop simple automation or troubleshooting scripts using shell scripting or programming languages such as Python.
#LI-Hybrid
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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