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customer onboarding에 대한 최신 취업소식을 받고 싶습니다.

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Senior Consulting Manager

MathWorks -
서울

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채용공고 세부정보

상세 직무 내용

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

MathWorks is a global leader in providing cutting-edge technical computing and design automation tools. We are committed to empowering our customers with innovative solutions that drive success across various industries. We are seeking a highly experienced and results-oriented leader to join our rapidly expanding Consulting Services Group. As a key member of our worldwide management team, you will play a pivotal role in defining and executing a winning services strategy that aligns with our business objectives and ensures customer satisfaction. Your key focus areas will be:

Customer Impact: Prioritize customer satisfaction and deliver measurable business value to clients.
Innovation: Continuously seek new opportunities to improve service delivery, enhance customer experience, and develop innovative solutions.
Team Leadership: Foster a high-performing and collaborative team environment that encourages growth and development.

This is an exceptional opportunity for a passionate and results-driven engineering professional with a proven track record in consulting and leadership to significantly impact the growth of a thriving service business. You will have the chance to work with cutting-edge technologies, lead a talented team, and contribute to the success of a global leader in the industry.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Strategic Leadership:
- Lead and mentor a team of highly skilled industry and tools experts.
- Drive revenue growth and market expansion.
- Stay abreast of emerging technologies and industry trends to identify new service offerings and address evolving customer needs.
Customer Success:
- Collaborate with consultants and cross-functional teams to drive customer success outcomes and foster long-term client relationships.
- Design and implement new and innovative professional service offerings that address evolving customer needs and market trends.
- Partner with sales, pre-sales, and engineering teams to develop consulting business.
Go-to-Market Strategies:
- Define, develop, and implement innovative go-to-market strategies and tools tailored to different customer segments (large, mid-market, small).
Team Leadership & Development:
- Manage and mentor a high-performing team of consultants, fostering their professional growth and skill development.
- Oversee staff performance within a defined performance management framework.
Business Development & Strategy:
- Develop and maintain strong senior and executive-level relationships with key customer accounts.
- Contribute to the overall sales and service strategy, collaborating with management teams to allocate resources effectively and achieve business objectives.
- Participate in industry events and activities to enhance market visibility and build thought leadership.

Preferred Qualifications

A bachelor's degree and +15 years of professional work experience (or equivalent experience) is required. More than 5 years management experience is required.
Proven track record of growing a service-related business in a technical field.

Additional Qualifications

Proven experience in a leadership role within the consulting industry, ideally within the engineering or technology sector.
Strong understanding of technical computing and design automation tools and their applications. Prior experience as a user of MathWorks solutions is a plus.
Demonstrated ability to develop and execute successful business strategies.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving abilities.
Ability to thrive in a fast-paced and dynamic environment.
Good written and spoken English
Travel as required: Travel to customer facilities and MathWorks field offices and subsidiaries up to 30% of the time
This position is located in Seoul

Candidates for this position must be authorized to work in Korea.
A bachelor's degree and 15 years of professional work experience (or equivalent experience) is required. 5 years management experience is required.

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