JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Technical Services Manager
What this job involves
Leading Technical Services - in South Korea
You will be responsible for delivering superior technical services requirements and overseeing the technical operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you’ll achieve excellence in managing critical operations and programs onsite with our client. You’ll ensure the highest standards are delivered and best practices implemented consistently. You’ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management.
Responsible for providing outstanding client service, you’ll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery. The responsibilities are as follows.
Major responsibilities
Engineering services are delivered under comprehensive preventative and corrective maintenance contracts directly under the service Provider's control. A high degree of emphasis is placed on the following:
No unplanned outages.
Maintenance / testing of services with no interruption to supply.
Adherence to IT environment change management procedures.
Major works owner (power down planning, execution and new / refurbishment project management)
For the new project, support project resources by taking ownership of post Practical Completion defects monitoring & rectification in line with agreed scope.
Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
Manager compliance statutory documentation and risk Register & Incident Escalation
Review the maintenance/service practices of M&E contractors to deliver quality work
Practices in line with the manufacturer recommendations, established processes, tools and documentation
Contract management of critical equipment contracts
Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms
Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
Incident management support including 24/7 on call for incident management in the office
Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
Governance of as built drawings and OEM information
Production and management of MOPS/SOPS/EOPS
Management of lifecycle asset management and UPS component replacement, etc
Support for engineering standardization tasks as per regional requirements
Lead in-city technical training delivery
Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
Identify energy saving initiatives and work through to implementation and validation
Identify possible cost efficiencies opportunities and work through to implementation and validation
Monitor and manage technical vendors and review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned
Manage and support smart office and client initiatives
Support sustainability & EHS initiatives and projects for the office
Manage technical manpower to perform office maintenance and achieve client satisfaction
Working closely with site operations team for meeting client expectation
Compilation of appropriate financial commitment data to support the annual property budget process.
Prioritizing the facilities needs - always
Experienced in technical services, you’ll be on top of all the mechanical, electrical, plumbing and civil works needed while managing the office. Likewise, you’ll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You’ll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services standards. You’ll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you’ll also spearhead and implement cost saving and energy programs, improving efficiency and minimizing environmental impact will see you succeed in this role.
Putting critical plans and reports in place
Planning is a big part of your mandate. In this role, you’ll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You’ll be performing regular audits with a focus on cost savings, risk management and energy management. You’ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.
Winning our clients trust
As Assistant Technical Services Manager, you’ll be working with our client and will build strong relationships through your proactivity and engagement. You’ll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries.
Sound like you? To apply you need to have:
Ideal Experience
Bachelor’s degree in an Engineering discipline is preferred
Minimum of 5 years of relevant engineering management experience
Certification in Sustainability such as LEED, WELL will be an added advantage
Certification in Project Management such as PMP will be an added advantage
A high level of financial aptitude and budget management experience and the ability to ensure that services are offered in a timely, efficient and cost effective way.
Accompany with working experience in an old building will be an added advantage
Experience in digital buildings including IOT based system knowledge is an added advantage
Experience in managing minor projects will be an added advantage
Registered Electrical Worker (REW) is not a MUST
Required to be the first contact point to handle emergency cases during non working hours and holidays
Thorough understanding of building services design and engineering management
Ability to identify and implement opportunities for operational efficiency/improvements
and implement agreed solutions
Excellent verbal and written communication skills as well as presentation skills
Ability to develop and explain complex operational management information to senior
audiences
Be resilient, with high focus on achieving goals
High energy, flourishes in fast pace, dynamic environments
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable
managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing
needs and requirements
Strong analytical, organization and administration skills
Strong problem solving skills
Electrical work installation certificate is not a “must” requirement
Good Korean and English speaking and listening skills
Equipped with good business writing skills
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder
engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
People Management and Team Leadership – ‘I am a Team Player’
Ability to deliver requirements through a remote matrix-reporting team effectively,
promoting open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe, where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
