cloud solution architecture에서 최고의 채용공고 6개(지금 채용 중!)

Technical Support Engineer (KR)
Gauss Labs —서울
- 정규직
4일
Senior Manager, AI Solutions Business Development
Advanced Micro Devices, Inc —서울
Senior Commercial Sales Account Manager - South Korea Key Enterprise
Advanced Micro Devices, Inc —서울
Senior Commercial Sales Account Manager - Government & Public Sector
Advanced Micro Devices, Inc —서울
Senior Engineering Manager, Customer Experience (Salesforce)
Gruve —서울
14일
Partner Sales Manager
Workato —서울

More jobs to discover

Find similar jobs that you might be interested in.

Senior Manager, AI Solutions Business Development
Advanced Micro Devices, Inc —서울
You will be a technical sales or solutions-oriented professional who combines deep understanding of AI hardware platforms and enterprise software stacks with…
Business Development Manager - Korea
Thomson Reuters —서울
A Bachelor’s Degree or higher and/or minimum 15 years of individual sales experience. The Corporates business unit sells the entire Tax and Trade SaaS solutions…

Show more similar jobs

cloud solution architecture에 대한 최신 취업소식을 받고 싶습니다.

계정에 로그인하면 SimplyHired의 서비스 이용약관과 쿠키 및 개인정보 취급방침에 동의하는 것입니다.

Technical Support Engineer (KR)

Gauss Labs
서울

지금 지원하기

채용공고 세부정보

정규직
4일 전

상세 직무 내용

Gauss Labs is an industrial AI company on a mission to revolutionize manufacturing with AI, starting with the semiconductor sector. Panoptes, is an AI-based virtual metrology solution deployed in high-volume manufacturing fabs, helping customers improve yield, reduce costs, and accelerate production. Our software runs in our customers' own managed environments, and we're seeking a Technical Support Engineer to serve as the first responder for customers and internal teams working with our software in customer-managed environments. You will diagnose and resolve incoming inquiries from the customers — resolving a growing share independently as you build up the diagnostic knowledge base — and for anything requiring other teams, own the ticket through to resolution. System and platform incidents remain owned by the SRE team; this role does not carry an on-call rotation.

Responsibilities

Serve as the point of contact for end-user and internal-team inquiries about our software running in the customer-managed environment.
Diagnose and resolve incoming inquiries wherever the knowledge base and access allow — investigating logs, metrics, and the customer environment directly rather than routing by default.
Own each service-desk ticket through to resolution: after routing to the responsible team, actively follow up, coordinate across teams, chase blockers, and keep the customer updated until the issue is closed.
Coordinate customer-environment changes through to completion: handle internal teams' requests and customer-side changes, aligning the request, timing, and impact across the customer and the internal teams who carry out the work.
Escalate to engineering only where code or infrastructure changes are required, with clear, reproducible, well-documented context.
Build and own the support knowledge base: actively capture diagnostic and resolution know-how from SRE and engineering teams, and document recurring issues as runbooks so they become independently resolvable.
Use observability tooling to investigate and resolve issues.
Work is primarily during Korean business hours, with occasional off-hours availability when customer-side maintenance requires it.

Basic Qualifications

3+ years in a technical support, support engineering, or customer-facing engineering role with hands-on troubleshooting
Ability to diagnose and resolve technical issues independently
Comfortable triaging technical inquiries and routing them across multiple teams, with strong follow-through.
Working knowledge of Kubernetes, cloud infrastructure, and microservice architecture — enough to understand the environment, read inquiries, and communicate clearly with engineering teams.
Familiarity with ticketing / service-desk tools (Jira, Jitbit) and observability tooling (Grafana, Prometheus, OpenSearch)
Scripting / coding ability (Python, Bash)
Strong customer communication skills; Native or fluent Korean for customer communication, and working proficiency in English (reading and writing) for internal documentation and technical coordination with engineering teams.

Preferred Qualifications

Experience supporting software deployed in customer-managed (on-prem or customer-cloud) environments.
Familiarity with escalation and hand-off processes between support and engineering teams.
Exposure to manufacturing, semiconductor, or enterprise B2B customer environments.

[Interview process]

Application review - Phone interview - Virtual onsite interview - VP interview/Core Value interview - CEO interview

지금 지원하기

검색결과 새로고침

채용공고 cloud solution architecture건

Technical Support Engineer (KR)

Senior Manager, AI Solutions Business Development

Senior Commercial Sales Account Manager - South Korea Key Enterprise

Senior Commercial Sales Account Manager - Government & Public Sector

Senior Engineering Manager, Customer Experience (Salesforce)

Partner Sales Manager

More jobs to discover

cloud solution architecture에 대한 최신 취업소식을 받고 싶습니다.

Responsibilities

Basic Qualifications

Preferred Qualifications

구직자 도구

기업회원 도구

찾아보기

연결 상태 유지하기