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Korea Guest Service Agent

Travelodge Hotels - Asia
서울

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채용공고 세부정보

정규직

상세 직무 내용

JOB OVERVIEW

As a Guest Service Agent, you represent the hotel to the guest throughout all stages of the guest stay. Helps guests during check-in and check-out, assigns rooms, accommodating special requests whenever possible, answering the phones and assist with rooms reservation.

RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understands and adheres to proper credit, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures. Courier Mail Register
Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

QUALIFICATIONS & REQUIREMENTS
Qualifications

Possess certificate or diploma in hospitality, tourism and related discipline.
Korean Language (Business Level or above)

Experience:

Preferably minimum 1 year working experience in hotel- related or customer service-related position.

Personal qualities & attributes:

Team player who is organised and able to work independently
Outstanding communication and people skills
Detailed oriented and strong customer service skills
Well-groomed and professional disposition

Eligibility:

Currently residing in South Korea
Legally eligible to work in South Korea with a valid visa Eligibility (prefer F-type)

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