Key Responsibilities:
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Address client queries and resolve client feedback
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Provide guidance and information as per client requirements
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Interacting and supporting the internal teams on client queries
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Customer relationship management (CRM) – assist CRM team in various CRM initiatives
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Handling client queries via phone & emails (incoming & outgoing)
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Identify potential clients and convert them to increase sales
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Provide advice on positioning, marketing, and development of our services from the perspective
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Korea cultural acceptance
Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
- Should have at least a bachelor’s degree in any field
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0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client
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Servicing/Marketing/CRM/PR functions preferred)
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Native Korean with Basic English and Korean writing skills
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Multitasking and flexibility to work across various projects based on client requirement
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Eagerness to work in a multicultural/team environment
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