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The Inside Sales Representative is responsible for selling IDEXX products and services to customers and prospects through a variety of channels including voice, email, web and chat. This role focuses on identifying and generating demand while building and maintaining strong, trust-based customer relationships over time.

The Inside Sales Representative partners with other Inside Sales professionals and cross-functional teams to leverage the breadth of the IDEXX portfolio, promotional offerings and a targeted sales strategy. Through a consultative and customer-focused approach, this role contributes to profitable revenue growth and high levels of customer satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES:

Prioritize and make calls to prospects and existing customers.

Coordinate sales opportunities that span multiple IDEXX products, especially reference laboratory services involving multiple IDEXX commercial representatives.

Maintain contact database with accurate profiles, notes and opportunity information.

Successfully complete IDEXX training on our markets, our products and selling skills.

Coordinate efforts with field sales team to retain, acquire and grow account base.

Ensures complete and timely information about customer accounts is available to decision makers to yield effective business strategies and outcomes.

May attend industry shows in territory as necessary.

EDUCATION:

Bachelor’s degree

EXPERIENCE:

Min 2 years of working experience

Customer interacting experience is preferred

Experience in animal health industry highly valued, pharmaceuticals, medical devices or related industries also desired

REQUIRED SKILLS AND ABILITIES:

High comfort with both outbound and inbound sales activity, combining account strategy with attention to detail.

Strong communications skills including writing, listening and questioning.

Sales ability / persuasiveness.

Strong interpersonal skills with ability to establish rapport quickly, build and maintain relationships.

Capability to absorb and articulate technical information.

Highly motivated and goal oriented.

Strong organizational skills, especially in a multi-tasking environment.

Effective time management skills to ensure desired business outcomes

Ability to work both independently and as part of a team.

Excellent proficiency in Microsoft Office tools (e.g., Excel, PowerPoint).

Ability to leverage CRM data (Salesforce) and sales analytics to drive account strategy

PHYSICAL DEMANDS:

Extensive sitting or standing, phone and computer use.

Domestic travel may be required approximately 1–2 times per month.

WORK ENVIRONMENT:

Office environment.

LEVELING GUIDE:

Has developed specialized skills through job-related training and considerable on-the-job experience.

Work typically involves technical skills and/or administrative duties within standard operating procedures and/or scientific methods.

Completes work with limited degree of supervision.

WHY IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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