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This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On’s first store in Korea.

As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On’s Direct-to-Consumer (DTC) approach. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.

Your Mission

Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc.
Opening and closing store procedures and ensuring loss and prevention standards are followed
Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, athlete stories)
Coach the team to ensure excellent standard of all technical product knowledge
Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
Lead and maintain exceptional stock room strategy and inventory management standards
Create an inclusive workplace culture by treating all employees and customers with respect.

The Pillars: You will oversee a designated store area, of the following (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area.

Your story

2+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role
Background in the Running, Fashion or Sports Industry is preferred, but not a must
Strong communication, hospitality, and interpersonal skills
Ability to take initiative, learn quickly, and work both independently and as part of a team
Eye for maintaining outstanding store condition and visual merchandising standards
Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required.
Entrepreneurial spirit who expects the unexpected

Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

About the Team

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand new Seoul locations.

Jade

Store Leader, On Store Zürich

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

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Retail (store team)

In short

Your Mission

Your story

About the Team

Jade

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result