Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
We are seeking a Clinical Technical Specialist to provide technical expertise and support to surgeons, audiologists, clinicians, and hospital teams across the patient journey. This role combines clinical knowledge, technical problem-solving, education, and customer partnership to ensure the highest level of support and service.
You will play a pivotal role in enhancing customer confidence, supporting complex clinical cases, mentoring colleagues, and partnering closely with our Sales team to help drive business growth and exceptional patient outcomes.
Provide technical support during surgeries, consultations, fittings, troubleshooting, and follow-up activities.
Support operating room teams with equipment setup, system preparation, device handling, and intraoperative technical assistance.
Deliver product training, technical education, and workflow guidance to healthcare professionals.
Support clinicians with software, device functionality, and troubleshooting during post-operative patient care.
Collaborate closely with Sales teams to ensure a seamless customer experience and high-quality clinical support.
Identify customer needs and share insights to help improve products, services, and operational effectiveness.
Maintain accurate records and ensure compliance with quality and regulatory requirements
You are passionate about improving patient outcomes and building trusted relationships with healthcare professionals. You enjoy solving technical challenges, sharing knowledge, and working collaboratively in a customer-focused environment.
Bachelor's degree in Audiology, Hearing Sciences, Biomedical Engineering, or a related discipline.
3+ years' experience in audiology, clinical support, medical devices, healthcare technology, or a related field.
Strong technical and problem-solving capabilities.
Excellent communication, presentation, and relationship-building skills.
Experience providing training, education, or coaching to healthcare professionals is highly regarded.
Strong organisational skills and the ability to manage multiple priorities.
Willingness to travel regularly within your assigned territory.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
