JOB OVERVIEW
As a Guest Service Agent, you represent the hotel to the guest throughout all stages of the guest stay. Helps guests during check-in and check-out, assigns rooms, accommodating special requests whenever possible, answering the phones and assist with rooms reservation.
RESPONSIBILITIES:-
Register guests and assigns rooms. Accommodates special requests whenever possible.
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Assists in preregistration and blocking of rooms for reservations.
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Thoroughly understands and adheres to proper credit, and cash handling policies and procedures.
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Understands room status and room status tracking.
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Knows room locations, types of rooms available, and room rates.
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Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
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Knows the location and types of available rooms as well as the activities and services of the property.
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Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
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Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
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Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
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Process guest check-outs.
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Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
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Follows procedures for issuing and closing safe deposit boxes used by guests.
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Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
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Uses proper telephone etiquette.
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Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
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Uses proper mail, package, and message handling procedures. Courier Mail Register
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Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
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Attends department meetings.
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Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager.
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Knows all safety and emergency procedures, Is aware of accident prevention policies.
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Maintains the cleanliness and neatness of the front desk area.
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Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
QUALIFICATIONS & REQUIREMENTS
Qualifications-
Possess certificate or diploma in hospitality, tourism and related discipline.
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Korean Language (Business Level or above)
Experience:-
Preferably minimum 1 year working experience in hotel- related or customer service-related position.
Personal qualities & attributes:-
Team player who is organised and able to work independently
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Outstanding communication and people skills
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Detailed oriented and strong customer service skills
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Well-groomed and professional disposition
Eligibility:-
Currently residing in South Korea
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Legally eligible to work in South Korea with a valid visa Eligibility (prefer F-type)
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